Operations Manager (Short-Term Rental / Hospitality)

Huzzle.com; Philippines; Remote; PHP 3,692,000 - 5,538,000; Full time

Benefits offered by this job

Career Growth

Peer Community

Ongoing Support

Competitive salary

Competitive salary

Job summary

A luxury short-term rental and hospitality company is seeking an experienced Operations Manager to oversee daily operations for multiple properties. This remote position requires proficiency in property management and strong communication skills. Responsibilities include ensuring high guest satisfaction, managing staff, and optimizing operational KPIs. Ideal candidates are highly organized and have a background in hospitality. The role offers competitive salary and opportunities for career growth in a dynamic environment.

Qualifications

• Proven experience in short-term rental, hospitality, or property management operations.
• Ability to work independently and take full ownership of responsibilities.
• Experience building SOPs and operational systems.
• Highly organized with strong attention to detail.
• Ability to work independently and take full ownership of responsibilities.
• Experience managing multiple properties simultaneously.
• Familiarity with PMS platforms (e.g., Guesty).
• Experience with tools such as Slack, WhatsApp, Notion, or Asana.
• Exposure to dynamic pricing tools (e.g., PriceLabs).
• Experience building SOPs and operational systems.
• Basic understanding of revenue management in hospitality.

Responsibilities

• Manage daily operations across multiple short-term rental properties.
• Resolve guest issues efficiently while maintaining a high standard of service.
• Monitor and optimize operational KPIs including guest satisfaction.
• Resolve guest issues efficiently while maintaining a high standard of service.
• Coordinate property turnovers, inspections, and readiness.
• Develop, document, and improve SOPs and operational systems.
• Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating).
• Identify inefficiencies and implement scalable solutions.
• Ensure all properties remain fully operational and guest-ready at all times.

Skills

Strong written and verbal communication skills

Excellent problem-solving ability under pressure

Highly organized with strong attention to detail

Experience managing multiple properties simultaneously

Familiarity with PMS platforms

Experience with communication tools like Slack

PriceLabs awareness

Multi-property management

Tools

Guesty

Slack

WhatsApp

Notion

Asana

PriceLabs

Job description

Job Summary

We are hiring a highly organized and proactive Operations Manager with experience in short‑term rentals or hospitality to oversee day‑to‑day operations across a portfolio of luxury properties.

This role is ideal for someone who thrives in a fast‑paced, entrepreneurial environment and takes full ownership of operational performance, guest experience, and system improvements.

Key Responsibilities

• Manage daily operations across multiple short‑term rental properties.


• Oversee cleaners, maintenance staff, and third‑party vendors.


• Handle guest communication, ensuring rapid response times (under 5 minutes during active hours).


• Resolve guest issues efficiently while maintaining a high standard of service.


• Coordinate property turnovers, inspections, and readiness.


• Develop, document, and improve SOPs and operational systems.


• Monitor and optimize operational KPIs including guest satisfaction (target: 4.8+ rating).


• Identify inefficiencies and implement scalable solutions.


• Ensure all properties remain fully operational and guest‑ready at all times.

Requirements

• Proven experience in short‑term rental, hospitality, or property management operations.


• Strong written and verbal communication skills.


• Excellent problem‑solving ability under pressure.


• Highly organized with strong attention to detail.


• Ability to work independently and take full ownership of responsibilities.


• Experience managing multiple properties simultaneously.


• Familiarity with PMS platforms (e.g., Guesty).


• Experience with tools such as Slack, WhatsApp, Notion, or Asana.


• Exposure to dynamic pricing tools (e.g., PriceLabs).


• Experience building SOPs and operational systems.


• Basic understanding of revenue management in hospitality.

Benefits

• 💻 Fully Remote: Work from anywhere in South Africa, Philippines, Pakistan, Mexico or Colombia with international teams


• 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services


• 🤝 Peer Community: Connect with high‑performing sales professionals in our network


• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement


• 💰 Competitive salary

Company Information

Luxury short‑term rental and hospitality company operating across the United States. They specialize in managing high‑end vacation homes and delivering concierge‑level guest experiences for both travelers and property owners. With a strong operational foundation and an expanding portfolio in premium markets such as coastal California, Florida, and Arizona, the company is now scaling its internal team to support continued growth and operational excellence.

Job Details

Job Type: Full‑time
Location: Remote (Global)
Timezone: US (Flexible)