Smoky Mountains STR Virtual Assistant for Operations

CS Outsource; Philippines; On-site; PHP 2,435,000 - 3,774,000; Full time

Job summary

CS Outsource is seeking an experienced Short-Term Rental Virtual Assistant to manage vacation rental properties in popular Smoky Mountain markets. The role requires hands-on STR experience in Gatlinburg, Pigeon Forge, Sevierville, and surrounding TN areas.

Responsibilities include daily operations, guest communication, vendor coordination, pricing monitoring, and accurate listing management across platforms. Strong English, organization, and independent work style are essential for success.

Qualifications

• Experience managing STR properties, preferably in vacation rental markets.
• Excellent written and verbal English communication skills.
• Highly organized with strong problem-solving abilities.

Responsibilities

• Manage daily operations of short-term rental properties.
• Respond promptly to guest inquiries and resolve issues.
• Coordinate with cleaners, maintenance vendors, and inspectors.
• Monitor reservations, calendars, and pricing.
• Handle guest check-ins and check-outs; manage special requests.
• Process maintenance tickets and follow up until completion.
• Ensure listings are accurate and optimized across platforms.
• Assist with owner communications and operational reporting.

Skills

STR management

English communication

Organized

Problem solving

Independent worker

Customer service

Scheduling

Tools

Hostaway

Guesty

Hospitable

OwnerRez

Job description

CS Outsource is seeking an experienced Short-Term Rental Virtual Assistant to manage vacation rental properties in popular Smoky Mountain markets. The role requires hands-on STR experience in Gatlinburg, Pigeon Forge, Sevierville, and surrounding TN areas.

Responsibilities include daily operations, guest communication, vendor coordination, pricing monitoring, and accurate listing management across platforms. Strong English, organization, and independent work style are essential for success.