VIP Onsite Desktop Support Engineer

Axiom Technologies; Bacolod; On-site; PHP 420,000 - 640,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate support activities from basic troubleshooting to complex systems support. This on-site role covers end-user IT needs, incident resolution, and VIP desk-side support within the organization’s desktop environment.

You will handle imaging, patching, antivirus, and software deployment across desktops, and liaise with vendors for hardware replacements.

Responsibilities

• Managed desktop device incidents (hardware and software) through to resolution.
• Manage IMAC and desk-side support services, including hard and soft break-fix for laptops and desktops.
• Provide standard hardware and software support and maintenance on Desktop (Field Users) Devices for their lifecycle, including remote management.
• Support, manage, optimise and maintain Desktop configuration, installation, patch updates and hardware replacements with vendor spares.
• Ensure each Desktop Device is installed with the appropriate Desktop image.
• Provide VIP support for Deskside issues per contract and be the site contact for IT issues when no other IT support is available.
• Antivirus Management on all workstation devices.
• Workstation software installation & configuration and printer installation.
• Deployment support for Windows Images and applications via SCCM, Patch Management and Compliance.
• Liaise with 3rd party vendors to coordinate component or unit replacement.
• Support Virtual Desktop Interfaces at endpoint levels.
• New Starter Onboarding and Induction.
• Smart Hands support for Network devices (switches, routers, tape library, servers and UPS).
• Provide technical diagnosis and incident/service request resolution for all endpoint devices in scope.
• Perform endpoint health checks and share reports with client to arrange OEM support via third-party warranty agreements.
• Conduct Physical Asset Audit and report asset status monthly on site.
• Proactively check user assets and comms room assets and keep Asset Management tool updated.
• Communicate effectively with End Users during service disruptions and provide updates via Client Channels.
• Participate in monthly vulnerability management forum with EUC, Server and Network teams to align remediation priorities.
• Field engineers to be on-call for Critical outages / VIP support / Smart hand.

Job description

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate support activities from basic troubleshooting to complex systems support. This on-site role covers end-user IT needs, incident resolution, and VIP desk-side support within the organization’s desktop environment.

You will handle imaging, patching, antivirus, and software deployment across desktops, and liaise with vendors for hardware replacements.