VIP Desktop Support Engineer - Onsite & Remote

Axiom Technologies; Metro Manila; On-site; PHP 420,000 - 720,000; Full time

Job summary

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate end-user support within the organization’s desktop computing environment. The role involves onsite and on-call assistance, ensuring timely and accurate service delivery.

You will manage desktop incidents, perform IMAC/desk-side support, and deploy Windows images with SCCM. Expect VIP support duties and remote vendor coordination while maintaining asset health and reports.

Qualifications

• Experience resolving desktop hardware and software incidents.
• Experience with IMAC and desk-side support for laptops/desktops.
• Experience deploying Windows images and SCCM configurations.
• VIP on-site support and on-call availability.

Responsibilities

• Manage desktop device incidents from start to resolution.
• Provide desk-side hardware/software support for laptops/desktops.
• Deploy and maintain Windows images using SCCM.
• Coordinate vendor replacements and asset audits.
• Provide VIP desk-side support per contract.
• On-call support for critical outages and smart hands.

Skills

Troubleshooting

End-user support

On-site support

Communication

Tools

SCCM

Remote management tools

Asset management system

Printer installation

Anti-virus management

Job description

Axiom Technologies is seeking a capable Desktop Support Engineer to coordinate end-user support within the organization’s desktop computing environment. The role involves onsite and on-call assistance, ensuring timely and accurate service delivery.

You will manage desktop incidents, perform IMAC/desk-side support, and deploy Windows images with SCCM. Expect VIP support duties and remote vendor coordination while maintaining asset health and reports.