VIP Guest Experience Concierge

Solaire Resort; Parañaque; On-site; PHP 424,000 - 670,000; Full time

Job summary

Solaire Resort is seeking a Club Ambassador to provide the highest quality service to VIP guests in our premium Mass gaming area. You will greet, seat, and assist guests, remember preferences, and help expedite service during busy periods.

With 1–2 years in hospitality and strong communication, you will build rapport, anticipate needs, and relay guest feedback to supervisors while upholding Solaire policies. The role offers engaging shifts within a luxury gaming environment.

Qualifications

• Bachelor’s degree in marketing or business-related field.
• Good communication and presentation skills.
• Background in gaming/hospitality events management is an advantage.

Responsibilities

• Provide exceptional customer service.
• Meet and greet all valuable members of our exclusive premium Mass gaming area.
• Seat guests at their preferred location, assist in helping an available seat, or identify trends.
• Remember the guest’s name, preferred game type, favorite drink, food, and cigarette.
• Assist in issuing an order with F&B during busy periods to help expedite service.
• Possibly bring a drink order to a guest during peak periods
• Identify good and regular patrons and provide a high standard of customer service to generate frequent visits.
• Always establish a warm rapport and willingness to listen and act with a smile and positive attitude with patrons.
• Anticipating patrons’ needs and problems at Solaire Club and acting effectively, patiently, and willingly.
• Provide information about facilities, amenities, entertainment, events, and promotions taking place within the premises and on the property.
• Encourage customers to enjoy themselves at the gaming tables and slots.
• Build and maintain good rapport with Player Development Team, Solaire Rewards Club Representatives, F&B personnel, Table Games Team, Slots Ambassadors, Cage personnel, and Security to ensure the ultimate guest experience.
• Act in accordance with Solaire policies and procedures without any intimidation to customers
• Report any incidents and provide customer feedback to Superiors

Skills

Communication

Customer service

Presentation skills

Hospitality experience

Education

Bachelor’s degree in marketing or business

Job description

Solaire Resort is seeking a Club Ambassador to provide the highest quality service to VIP guests in our premium Mass gaming area. You will greet, seat, and assist guests, remember preferences, and help expedite service during busy periods.

With 1–2 years in hospitality and strong communication, you will build rapport, anticipate needs, and relay guest feedback to supervisors while upholding Solaire policies. The role offers engaging shifts within a luxury gaming environment.