VIP Club Concierge & Guest Experience

Solaire Resort & Casino; Philippines; On-site; PHP 223,000 - 391,000; Full time

Job summary

The Solaire Club Ambassador role focuses on delivering the highest standard of service to VIP customers within the Solaire Resort & Casino. You will engage with premium guests, remember preferences, and collaborate with F&B and gaming teams to ensure a seamless experience.

Ideal candidates have strong communication skills, hospitality experience, and the ability to think on their feet while maintaining a positive, welcoming attitude in a fast-paced environment.

Qualifications

• Bachelor's degree in marketing or any business-related course.
• Good communication and presentation skills.
• 1-2 years experience in Hospitality industry.
• Background in gaming / hospitality events management is an advantage.

Responsibilities

• Provide exceptional customer service.
• Meet and greet all valuable members of our exclusive premium Mass gaming area.
• Seat guests at their preferred location, assist in helping an available seat, or identify trends.
• Remember the guest's name, preferred game type, favorite drink, food, and cigarette.
• Assist in issuing an order with F&B during busy periods to help expedite service.
• Possibly bring a drink order to a guest during peak periods
• Identify good and regular patrons and provide a high standard of customer service to generate frequent visits.
• Always establish a warm rapport and willingness to listen and act with a smile and positive attitude with patrons.
• Anticipating patrons needs and problems at Solaire Club and acting effectively, patiently, and willingly.
• Provide information about facilities, amenities, entertainment, events, and promotions taking place within the premises and on the property.
• Encourage customers to enjoy themselves at the gaming tables and slots.
• Build and maintain good rapport with Player Development Team, Solaire Rewards Club Representatives, F&B personnel, Table Games Team, Slots Ambassadors, Cage personnel, and Security to ensure the ultimate guest experience.
• Act in accordance with Solaire policies and procedures without any intimidation to customers
• Report any incidents and provide customer feedback to Superiors

Skills

Communication

Presentation

Hospitality experience

Education

Bachelor's degree in marketing or business-related field

Job description

The Solaire Club Ambassador role focuses on delivering the highest standard of service to VIP customers within the Solaire Resort & Casino. You will engage with premium guests, remember preferences, and collaborate with F&B and gaming teams to ensure a seamless experience.

Ideal candidates have strong communication skills, hospitality experience, and the ability to think on their feet while maintaining a positive, welcoming attitude in a fast-paced environment.