Video Conferencing Operations Engineer

Dencom Consultancy & Manpower Services; Taguig; On-site; PHP 334,800 - 669,600; Full time

Job summary

Dencom Consultancy & Manpower Services is looking for a Video Conferencing Operations Engineer in Taguig. This role involves managing daily operations, support, and optimization of video conferencing systems, ensuring high-quality communication, resolving issues, and maintaining system health. Candidates should have a Bachelor's degree in a relevant field, experience with major conferencing platforms like Cisco and Zoom, and strong troubleshooting skills. Join a dynamic team that values technical expertise and collaboration.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• Hands-on experience with enterprise video conferencing systems.
• Strong troubleshooting, problem-solving, and communication skills.
• Knowledge of network fundamentals as they relate to video conferencing.

Responsibilities

• Operate, monitor, and maintain video conferencing systems and infrastructure.
• Provide technical support and troubleshooting for video conferencing issues.
• Follow Firm standards for system configuration, security, and change management.
• Document system configurations, incidents, and resolutions.

Skills

Hands-on experience with enterprise video conferencing systems

Strong troubleshooting skills

Problem-solving skills

Communication skills

Knowledge of network fundamentals

Experience with system documentation

Project management experience

Education

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Cisco

Polycom

Zoom Rooms

Microsoft Teams Rooms

Job description

Job Title: Video Conferencing Operations Engineer

Role Overview

The Video Conferencing Operations Engineer will manage the daily operation, support, and optimization of the Firms video conferencing systems. This role ensures reliable, high-quality video communication, resolves technical issues, and maintains system health while collaborating with internal teams and vendors.

Key Responsibilities

• Operate, monitor, and maintain video conferencing systems and infrastructure.
• Provide technical support and troubleshooting for video conferencing issues.
• Follow Firm standards for system configuration, security, and change management.
• Document system configurations, incidents, and resolutions.
• Assist with deployment, upgrades, and vendor coordination.
• Stay updated on industry developments and recommend improvements.
• Participate in on‑call rotation for incident response.
• Support business continuity and compliance with ISMS standards.

Skills & Experience

• Bul​e​ar​​s degree in Computer Science, Engineering, or related field.
• Hands‑on experience with enterprise video conferencing systems (e.g., Cisco, Polycom, Zoom Rooms, Microsoft Teams Rooms).
• Strong troubleshooting, problem‑solving, and communication skills.
• Knowledge of network fundamentals as they relate to video conferencing.
• Experience with system documentation, change management, and vendor collaboration.
• Ability to work independently and in a team; excellent organizational skills.
• Project management and enterprise architecture experience is a plus.