Vertical Director of Customer Success & Growth

TEEM; Philippines; Remote; PHP 3.000.000 - 5.000.000; Vollzeit

Zusammenfassung

TEEM is seeking a Director of Success in the Philippines to lead strategy, coaching, and performance across the vertical. You will own staffing, retention, and program delivery, ensuring reliable, cost-effective, and highly engaged virtual support for Teem Members and clients.

In this hands-on leadership role, you will balance data-driven decision making with close collaboration to field teams, optimize operations, and drive cross-functional improvements aligned with The Teem Way and Core Values.

Qualifikationen

• 5+ years of experience in Client Success, Customer Experience, operations, or a healthcare support environment.
• Proven ability to lead multi layer teams and scale vertical operations.
• Strong communication and coaching skills rooted in Teem's Core Values.
• Ability to analyze data, identify trends, and drive strategic action.
• Comfortable leading in a fast paced, high growth environment.
• Demonstrated success in retention, performance management, and client relationship stewardship.

Aufgaben

• Own the vertical's staffing and capacity plan, forecasting headcount against growth, churn, and book size.
• Own the vertical's quarterly growth and retention priorities and reinforce the account health and expansion framework.
• Own vertical-specific adaptations to the standard playbook and present Handbook updates when needed.
• Own the vertical scorecard delivered to the COO, with reasons behind numbers and actions taken.
• Lead cross-functional collaboration with Talent Acquisition, Sales, IT, Product, and Biz Ops at the vertical level.
• Oversee performance management, coaching, and leadership development for Team Leads within the vertical.
• Maintain a minimum of 4 to 5 direct reports to keep leadership layers proportional to team size.

Kenntnisse

Leadership

Strategic thinking

Coaching

Data analysis

Communication

Change leadership

Cross-functional collaboration

Tools

HubSpot

Jobbeschreibung

TEEM is seeking a Director of Success in the Philippines to lead strategy, coaching, and performance across the vertical. You will own staffing, retention, and program delivery, ensuring reliable, cost-effective, and highly engaged virtual support for Teem Members and clients.

In this hands-on leadership role, you will balance data-driven decision making with close collaboration to field teams, optimize operations, and drive cross-functional improvements aligned with The Teem Way and Core Values.