Verification Officer

Satellite Office; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Satellite Office in the Philippines seeks Verification Officers to validate financial, identity, and employment details in loan applications. You will assess documents, apply credit criteria, and contribute to timely settlement targets.

You will liaise with customers and internal teams, ensure AML/CTF compliance, and maintain accurate records. Experience in consumer lending is advantageous, with a focus on attention to detail and effective communication as essential skills.

Qualifications

• Experience with lending regulations and AML/CTF requirements.
• Detail-oriented with the ability to identify patterns.
• Strong written and verbal communication with stakeholders.
• Ability to adapt to changes and learn new systems quickly.

Responsibilities

• Review declared information (identity, financial, employment, residence) against documents to determine validity.
• Engage with internal and external stakeholders (Customer Operations, managers, associates, brokers, employers).
• Perform outbound calls to assist applicants and brokers during the application process.
• Verify and validate that lending policies are followed for each application.
• Ensure each application complies with responsible lending and AML/CTF requirements.
• Communicate outcomes and reasoning clearly to impacted parties (verbal and written).
• Adhere to SOPs to ensure efficient processing and turnaround targets.
• Perform ad-hoc tasks as required.

Skills

Attention to detail

Verbal & written communication

Relationship building

Tech savvy

Adaptability

Pattern recognition

Job description

Verification Officers perform validation and verification checks for financial information, identification and documents involved in the loan application and review process. The role entails applying our credit criteria and policy to provide high-quality outcomes for our customers and contributing towards our settlement and turnaround time targets.

KEY RESPONSIBILITIES

• Review the declared information, including identity, financial, employment and residential information, against bank statements and other documents to determine validity and accuracy
• Engage with internal and external stakeholders including Customer Operations, Business Development Managers and Associates, brokers and employers
• Perform outbound calls to assist applicants and brokers throughout the application
• Verify and validate that all lending policies are adhered to for each application
• Ensure each application complies with responsible lending and AML/CTF requirements
• Clear verbal and written communication with stakeholders to request further information and/or provide an outcome and reasoning
• Adhere to standard operating procedures to ensure efficient processing of applications and turnaround time targets are met
• Ad-hoc tasks as required

SKILLS, QUALIFICATIONS, EXPERIENCE & BEHAVIOURS

• Previous lending experience is highly advantageous
• Excellent attention to detail and accuracy, with the ability to identify patterns
• Sound working knowledge of consumer lending regulatory and compliance requirementsThe ability to build relationships and coordinate with internal teams and customers
• Professional external verbal and written communication
• Ability to effectively communicate outcomes and reasoning to impacted parties
• Tech savvy, inquisitive, and the ability to pick up new programmes and processes quickly
• Highly adaptable to change