Vendor Management - Manager

manulife; Quezon City; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Manulife Philippines is seeking a Vendor Management Manager to lead governance, maintenance, and optimization of vendor master data across procurement and finance, ensuring accuracy and compliance throughout the lifecycle.

You will drive onboarding, maintenance, and deactivation processes, implement robust controls, and contribute to regional procurement transformation initiatives and data quality improvements.

Qualifications

• Experience leading vendor master data governance and management.
• Ability to design and implement data quality programs and controls.
• Familiar with audits, risk, and regulatory compliance in procurement.

Responsibilities

• Serve as the primary point of contact for vendor master data inquiries and escalations.
• Oversee the creation, maintenance, modification, and deactivation of vendor records across procurement and finance systems.
• Develop and execute vendor master data quality programs, including duplicate identification and data cleansing.
• Manage end-to-end vendor onboarding activities and lifecycle management.
• Partner with Audit, Risk, Operations, and Finance to support audit requirements.

Skills

Vendor management

Procurement operations

Master data governance

Process design

Stakeholder engagement

Continuous improvement

Tools

ERP systems

Job description

The Vendor Management Manager is responsible for leading the governance, maintenance, and optimization of vendor master data processes across the Procurement organization, ensuring the integrity, accuracy, and compliance of supplier records throughout their lifecycle. This role serves as the primary owner of vendor master data management, supporting procurement, sourcing, accounts payable, finance, risk, compliance, and business stakeholders.

The incumbent will drive the strategic development and continuous improvement of vendor onboarding, maintenance, and deactivation processes, while implementing robust controls and data quality standards. This role also contributes to broader procurement transformation initiatives, process standardization, and operational excellence programs across Asia and North America.

Success in this role requires strong expertise in vendor management, procurement operations, master data governance, process design, stakeholder engagement, and continuous improvement methodologies.

Position Responsibilities:

Vendor Master Data Governance & Management

• Serve as the primary point of contact for all vendor master data inquiries and escalations.
• Oversee the creation, maintenance, modification, and deactivation of vendor records across procurement and finance systems.
• Ensure vendor setup requests are processed accurately, completely, and within established service level agreements (SLAs).
• Validate and approve vendor master data changes to maintain high standards of data integrity and quality.
• Review supporting documentation to ensure compliance with company policies, regulatory requirements, and internal controls.
• Establish and maintain governance standards for vendor master data management.
• Ensure proper segregation of duties and adherence to audit and compliance requirements.

Data Quality, Controls & Compliance

• Develop and execute vendor master data quality programs, including:
• Duplicate identification and elimination
• Data standardization and cleansing
• Vendor record validation
• Vendor deactivation and archival processes
• Conduct regular audits and quality reviews of vendor master records.
• Run scheduled and ad-hoc reports to identify data anomalies, compliance gaps, and process improvement opportunities.
• Develop and maintain vendor master data control frameworks and monitoring mechanisms.
• Partner with Audit, Risk, Operations, and Finance teams to support internal and external audit requirements.

Vendor Onboarding & Lifecycle Management

• Manage end-to-end vendor onboarding activities, ensuring accurate vendor setup and timely activation.
• Support procurement, sourcing, operations, finance, and business stakeholders through the vendor lifecycle.
• Ensure vendor master forms and onboarding documentation are completed correctly and consistently.
• Coordinate with third-party suppliers and internal stakeholders to resolve vendor information issues and discrepancies.
• Maintain vendor lifecycle records and ensure timely execution of vendor updates, renewals, and deactivation activities.

Process Improvement & Transformation

• Design, implement, and continuously improve vendor master management processes across the Asia and North America regions.
• Develop and maintain: Standard Operating Procedures (SOPs) Process maps Compliance checklists Work instructions Governance frameworks
• Conduct value stream mapping and process assessments to identify inefficiencies and opportunities for automation and AI.
• Lead initiatives focused on process simplification, control enhancement, operational efficiency, and user experience improvements.
• Support procurement transformation and digitalization initiatives involving vendor management and procurement technologies.

Stakeholder & Cross-Functional Partnership

• Work closely with Strategic Sourcing, Procurement Operations, Accounts Payable, Finance, Risk, and Business Partners.
• Provide guidance and consultation to internal stakeholders regarding vendor setup, changes, and data requirements.
• Establish strong relationships with regional and global stakeholders to ensure alignment to enterprise standards.
• Communicate process changes, governance requirements, and policy updates effectively across stakeholder groups.
• Facilitate issue resolution and escalation management related to vendor master data and supplier onboarding, governance, and offboarding.

Reporting & Analytics

• Generate and analyze vendor-related reports and dashboards.
• Monitor operational performance, service levels, and process effectiveness through key performance indicators (KPIs).
• Provide data-driven insights and recommendations to leadership regarding vendor management trends and opportunities.
• Support management reporting, audit requests, and compliance reviews.

Procurement Operations Support

• Maintain an understanding of end-to-end procurement and procure-to-pay (P2P) processes.
• Partner with procurement teams to support supplier onboarding, sourcing activities, payment enablement, and operational controls.
• Ensure ali