Veeva Vault Systems Analyst (Support & Administration)

Nnit A/S; Makati; Hybrid; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Hybrid work setup

13th month pay

Rice subsidy

Medical allowance

Job summary

NNIT Philippines is seeking an experienced Veeva Vault system administrator to provide L2 support, manage users and roles, and drive continuous improvements across Vault Quality, Vault Clinical, and Vault Regulatory. You will coordinate data loads, reports, and deployment validations while collaborating with a multi-cultural team in a hybrid work environment.

You will troubleshoot issues, ensure change controls, and maintain alignment with business needs, quality, and regulatory expectations.

Qualifications

• Experience supporting Veeva Vault environments (Vault Quality, Vault Clinical, Vault Regulatory).
• Technical support / AMS experience.
• Experience working with a multi-cultural team.
• Life Science experience or knowledge (highly desired).
• GxP experience preferred.

Responsibilities

• Provide L2 system support for Veeva Vaults.
• Manage system users, roles, and permissions.
• Provide advisory/consultant expertise and support.
• Drive continuous improvements by staying on top of new functionality.
• Serve as escalation point for issues and questions.
• Troubleshoot and fix system issues.
• Evaluate existing functionality and implement per business needs.
• Ensure quality and adaptation.
• Assist with creating reports and dashboards.
• Make system configuration and routine changes.
• Manage data loads (bulk upload of documents, users, metadata, fields on documents) and realignments (data mapping as part of configurations).
• Promote changes by utilizing package deployments and change controls.
• Ensure Veeva environments are validated every release and every change.

Skills

Multi-cultural experience

Communication skills

Cross-functional teamwork

Learning new IT systems

Problem solving

Tools

Veeva Vault

AMS support

Job description

Daily Responsibilities:

• Provide L2 system support for Veeva Vaults
• Manage system users, roles, and permissions
• Provide advisory/consultant expertise and support
• Drive continuous improvements by staying on top of new functionality
• Serve as escalation point for issues and questions
• Responsible for troubleshooting and fixing system issues
• Evaluate the existing functionality and implement per business needs
• Ensure quality and adaptation
• Assist with creating reports and dashboards
• Make system configuration and routine changes
• Manage data loads (bulk upload of documents, users, metadata, fields on documents) and realignments (data mapping as part of configurations)
• Promote changes by utilizing package deployments and change controls
• Ensure Veeva environments are validated every release and every change

Required Experience:

• Experience supporting

Veeva

• System administration experience with Veeva Vault (Vault Quality, Vault Clinical, Vault Regulatory)
• Experience supporting

Quality, QMS, CTMS, ETMF, RIMS, PromoMats, MedComms

• Technical Support / AMS experience
• Experience working with a multi-cultural team

Highly Desired:

• Life Science
• GxP experience
• Stakeholder management - Ability to confidently manage client requirements

Additional Skills:

• Ability to quickly learn multiple IT Systems and disperse information to others
• Ability to work in a cross-functional team in a fast-paced environment with minimal supervision
• Excellent verbal, written, and communication skills
• Detail oriented
• WHO WE ARE NNIT is a leading provider of IT solutions to life sciences internationally, and to the public and enterprise sectors in Denmark.
• We focus on high complexity industries and thrive in environments where regulatory demands and complexity are high.
• We advise on and build sustainable digital solutions that work for the patients, citizens, employees, end users or customers.

We strive to build unmatched excellence in the industries we serve, and we use our domain expertise to represent a business first approach – strongly supported by a selection of partner technologies, but always driven by business needs rather than technology.

• NNIT consists of group company NNIT A/S and subsidiaries SCALES, Excellis Health Solutions and SL Controls. Together, these companies employ more than 1,700 people in Europe, Asia and USA.

NNIT Philippines

• NNIT Philippines builds on a decade of experience, and has a reputation for developing high quality enterprise level software solutions and support as a Microsoft Gold Certified Partner.

NNIT Philippines is an integrated part of NNIT's global IT service delivery, including specializations in the development and maintenance of enterprise and eGovernment software solutions as well as IT infrastructure operations including network and server operations for NNIT's customers around the world. The Manila based delivery center is part of NNIT's 24/7 Global Operations Centre setup and delivers services in close cooperation with NNIT's other centers in Denmark, China and the Czech Republic.

• On top of the statutory benefits stipulated by the local law, NNIT DLSP employees enjoy the following benefits upon joining:
• Competitive compensation
• 13th month pay
• Performance bonus (discretionary)
• Rice subsidy
• Communication allowance
• Clothing and laundry allowance
• Medical allowance (Employee and Dependent)

HMO (Employee and Dependent/s)

• Life insurance
• Vacation leaves and sick leaves
• Emergency loan
• Year-end gift
• Wedding gift
• First baby gift
• Breakfast once a week
• Fruits, snacks / well-stocked pantry
• Flexible working hours
• Hybrid set up

Notes:

• By applying to this job ad, you acknowledge and agree for your information to be collected by NNIT. Rest assured, any information you share will only be used for recruitment/hiring purposes.
• This position is available only to those with current authorization to live and work in the Philippines.