VAS Operations and Service Governance Specialist (Provisioning Specialist)

Total Information Management Corp.; Philippines; On-site; PHP 400,000 - 650,000; Full time

Job summary

Total Information Management Corp. in the Philippines seeks a VAS Operations and Service Governance Specialist to oversee end-to-end VAS provisioning, governance, upgrades, renewals, and terminations.

You will coordinate with customers, telcos, vendors, and internal teams to ensure timely delivery and accurate data. The role supports commercial activities, cost optimization, and reporting, while maintaining compliance with governance standards and driving revenue assurance.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or Administration/Management.
• At least 1 year of experience as a provisioning specialist.
• Fresh graduates are welcome to apply.
• Proficiency in MS Tools (Excel, Word, PowerPoint) is a plus.

Responsibilities

• Manage end-to-end VAS provisioning, including reviewing requests and activating services within SLA targets.
• Coordinate with internal teams, customers, telcos, vendors, and data centers to ensure timely delivery and capacity enhancements.
• Monitor provisioning, activation, and upgrade progress, track timelines, escalate delays, and maintain records.
• Issue Certificates of Completion and ensure proper turnover and documentation.
• Process commercial requests for renewals, service changes, discounts, and capacity increases with PRs, RFQs, and SOFs.
• Support Sales and Product teams with quotations, costing, vendor engagements, and escalations.
• Administer full VAS lifecycle: renewals, documentation, terminations, and records of active/renewed/terminated services.
• Maintain data accuracy and governance through master data management, invoice validation, and audits.
• Monitor dashboards, generate reports, identify discrepancies, and provide management with accurate data.
• Drive revenue assurance and cost optimization through rebates, vendor negotiations, re-rating, and billing validation.

Skills

Provisioning experience

MS Excel

MS Word

MS PowerPoint

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

MS Office Suite

Job description

The VAS Operations and Service Governance Specialist oversees end-to-end Value-Added Services (VAS) operations and governance, ensuring efficient service provisioning, upgrades, renewals, and terminations. Coordinates with customers, vendors, telcos, and internal teams to deliver services on time, maintain data accuracy, support commercial activities, optimize costs, and provide accurate reporting while ensuring compliance with operational and governance standards.

Key Responsibilities

• Manage end-to-end VAS service provisioning, including reviewing requests, validating requirements, processing purchase requests, placing orders with telcos/vendors, and coordinating service activation within SLA targets.

• Coordinate with internal technical teams, customers, telcos, vendors, and data center providers to ensure timely delivery, upgrades, and capacity enhancements of services.

• Monitor provisioning, activation, and upgrade progress, track timelines and service status, **escalate delays or issues**, and maintain accurate operational records.

• Issue Certificates of Completion (COCs), endorse activated services to support teams, and ensure proper turnover and safekeeping of all service-related documentation.

• Process commercial requests for renewals, service changes, discounts, and capacity increases, including PRs, RFQs, vendor/telco order forms, and Service Order Forms (SOFs).

• Support Sales and Product teams by managing quotations, costing activities, vendor and telco engagements, and commercial escalations.

• Administer the full VAS service lifecycle by tracking renewals, preparing renewal documentation, executing service terminations, and maintaining records of active, renewed, and terminated services.

• Maintain data accuracy and governance through master data management, record reconciliation, invoice validation, audit support, document repository administration, and Equinix portal management.

• Monitor and update operational dashboards, generate and review reports, identify discrepancies, and provide management with accurate service, financial, and performance data.

• Drive revenue assurance and cost optimization through rebate processing, vendor negotiations, re-rating reviews, cost-saving initiatives, billing validation, and preparation of P&L-related reports.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Business Studies (Administration/Management)

• At least 1 year of experience as provisioning specialist

• Fresh graduates are welcome to apply.

• Proficiency in MS Tools (Excel, Word, PowerPoint) is a plus.