Valuation Support Specialist (Onsite, Dayshift)

Shore 360; Angeles; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Day 1 HMO

Attendance bonus

Fixed weekends off

Free parking

Shuttle service

Game lounge

Social clubs

Monthly events

Referral incentives

Statutory benefits

Job summary

Shore360 is a 100% Australian-owned BP firm in the Philippines, delivering staffing and administrative support to international clients. The role focuses on valuation administration, ensuring requests are processed accurately, coordinated end-to-end, and completed within service timeframes.

You will support clients and lenders, update internal records, and escalate issues when needed. Ideal candidates have customer service experience, strong attention to detail, and the ability to work under

Qualifications

• Certificate or Diploma in Customer Service, Real Estate, Business Administration, or related field (preferred but not essential).
• Experience in customer service and/or administrative support.
• Exposure to property, valuation, settlements, or financial services industries is advantageous.

Responsibilities

• Process and register incoming valuation requests across all locations within required timeframes and quality standards.
• Coordinate valuation jobs efficiently from intake through completion.
• Monitor valuation turnaround times and follow up on pending reports where necessary.
• Check completed valuations and provide status updates to clients.
• Maintain accurate job status updates and internal system records.
• Escalate matters outside delegated authority to the appropriate manager.
• Handle sensitive valuation matters with professionalism and discretion when required.
• Respond to client enquiries via email and phone regarding valuation status and requests.
• Liaise with clients and lenders throughout processing and registration stages.
• Follow up incomplete information and communicate delays proactively.
• Maintain accurate notes and client interactions within internal systems.
• Provide activity logs and status reports to management as requested.

Skills

Written and verbal communication

Client service

Stakeholder management

Planning and organisation

Problem-solving

Attention to detail

Independence

Team collaboration

Education

Certificate or Diploma in Customer Service, Real Estate, or Business Administration

Tools

CRM / internal systems

Job description

About Shore360

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customised staffing and administrative support for international companies. We manage recruitment, HR, IT, and office facilities so our clients can focus on growing their core business through transparent pricing, dedicated teams, and flexible work solutions.

Role Purpose

Support the Valuation team, clients, and customers through efficient and accurate processing, coordination, and management of valuation requests within required service timeframes and quality standards.

Key Responsibilities

Valuation Administration & Coordination

• Process and register incoming valuation requests across all WBP locations within required timeframes and quality standards
• Coordinate valuation jobs efficiently from intake through completion
• Monitor valuation turnaround times and follow up on pending reports where necessary
• Check completed valuations and provide status updates to clients
• Maintain accurate job status updates and internal system records
• Escalate matters outside delegated authority to the appropriate manager
• Handle sensitive valuation matters with professionalism and discretion when required

Client & Stakeholder Support

• Respond to client enquiries via email and phone regarding valuation status and requests
• Liaise with clients and lenders throughout processing and registration stages
• Follow up incomplete information and communicate delays proactively
• Maintain accurate notes and client interactions within internal systems
• Provide activity logs and status reports to management as requested

Qualifications

• Certificate or Diploma in Customer Service, Real Estate, Business Administration, or related field (preferred but not essential)

Skills & Experience

• Experience in customer service and/or administrative support
• Exposure to property, valuation, settlements, or financial services industries is advantageous
• Experience working under deadlines and managing multiple priorities
• Strong understanding of information security and compliance practices

Key Skills

• Written and verbal communication
• Client service and stakeholder management
• Planning and organisation
• Problem-solving and resilience
• Strong computer literacy and attention to detail

What We’re Looking For

• Client-focused and proactive mindset
• High attention to detail and accuracy
• Ability to work independently and collaboratively
• Initiative, adaptability, and strong work ethic

Additional Requirement

• Successful completion of a National Criminal History Check (Police Check)

ShoreXtra Perks

• Day 1 HMO Coverage
• Attendance Bonus – Get a chance to earn ₱5,000 every pay run for consistent, perfect attendance.
• Fixed Weekends Off  – Enjoy a guaranteed work-life balance with Saturdays and Sundays off.
• Unlimited Barista Coffee all shift long
• Free Parking & Shuttle
• Premium Game Lounge – Relax and recharge in our dedicated on-site recreational zone
• Join our Social Passion Clubs to connect with like-minded peers and bring your whole self to work every day: Photography Club, Dance Club, Fitness Club, Book Club, Music Club
• Engaging Monthly Events – Experience a vibrant culture with regular team activities and celebrations with amazing prizes and rewards
• Referral Incentives – Get rewarded for bringing top talent to the team via our referral program.
• Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, OT, and Premium Pays

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