Vacation Lending Specialist

Travel + Leisure Global Support Services (Philippines) Inc.; Philippines; On-site; PHP 300,000 - 540,000; Full time

Job summary

Travel + Leisure Co. is seeking a detail-oriented Consumer Lending Officer to join our Credit & Collections team in the Philippines.

The role involves conducting quality credit assessments, reviewing loan applications, and ensuring compliance with regulatory requirements while delivering outstanding customer service. You will liaise with Sales and Consumer Finance, analyze financial documentation, verify income, and process applications within required timeframes.

Qualifications

• Experience in consumer lending, credit underwriting, banking, finance, or a related field, or a strong willingness to learn.
• Strong written and verbal communication skills.
• Excellent attention to detail and a commitment to accuracy.
• Strong organizational and time management skills with the ability to manage competing priorities.
• The ability to work under pressure while meeting deadlines and performance targets.
• Sound numerical and analytical skills.
• Proficiency in Microsoft Excel, Word, and Outlook.

Responsibilities

• Complete high-quality credit assessments for new and upgrading owners.
• Review sales contracts and supporting documentation for accuracy, completeness, and compliance.
• Analyze and evaluate credit applications using financial documentation, serviceability assessments, and customer history.
• Assess customer eligibility and verify income and expense information.
• Communicate with customers via phone, email, and SMS to obtain required documentation and clarify application details.
• Process applications and supporting information within required timeframes.
• Liaise with internal stakeholders to ensure efficient application processing and positive customer outcomes.
• Identify potential compliance concerns and escalation issues when required.
• Maintain accurate records and documentation within internal systems.
• Support quality assurance activities and continuous improvement initiatives.

Skills

Consumer lending

Credit underwriting

Banking/Finance knowledge

Communication skills

Attention to detail

Time management

Analytical skills

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a detail-oriented Consumer Lending Officer to join our Credit & Collections team in the Philippines.

The role involves conducting quality credit assessments, reviewing loan applications, and ensuring compliance with regulatory requirements while delivering outstanding customer service. You will liaise with Sales and Consumer Finance, analyze financial documentation, verify income, and process applications within required timeframes.