QA Lead - Consumer Lending (On-site)

Eastwestbanker; Mandaluyong; On-site; PHP 500,000 - 700,000; Full time

Benefits offered by this job

Career development and training opportunities

Competitive salary package

Performance-based incentives

Job summary

Eastwestbanker is seeking an experienced Quality Assurance Officer to join their Consumer Lending team in Ortigas, Philippines. The role demands ensuring accurate quality assurance, compliance, and governance tasks, aligning with the team’s SLAs while supporting effective collection strategies.

Ideal candidates should hold a Bachelor's degree, have at least 3 years of experience in collections, and demonstrate proficiency in MS Office applications. Join a bank committed to employee development and a customer-first culture.

Qualifications

• Minimum 3 years of collections experience in a mid-management role with consumer loan products.
• Knowledge of the Consumer Credit Cycle and familiarity with BSP Regulations.
• Proficient in MS Office applications.

Responsibilities

• Ensure accurate and timely processing of quality assurance and compliance deliverables.
• Adhere to SLAs for business-as-usual activities.
• Conduct quality assurance checks on deliverables.

Skills

Quality assurance

Compliance knowledge

Customer focus

MS Office proficiency

Education

Bachelor's degree

Job description

Eastwestbanker is seeking an experienced Quality Assurance Officer to join their Consumer Lending team in Ortigas, Philippines. The role demands ensuring accurate quality assurance, compliance, and governance tasks, aligning with the team’s SLAs while supporting effective collection strategies.

Ideal candidates should hold a Bachelor's degree, have at least 3 years of experience in collections, and demonstrate proficiency in MS Office applications. Join a bank committed to employee development and a customer-first culture.