Credit & Lending Specialist - Consumer Financing

Travel + Leisure Global Support Services (Philippines), Inc.; Mabalacat; On-site; PHP 300,000 - 540,000; Full time

Job summary

Travel + Leisure Global Support Services (Philippines), Inc. seeks a detail‑oriented Consumer Lending Officer to join our Credit & Collections team in Pampanga.

You will conduct quality credit assessments, review loan applications, verify documents, and help customers complete their ownership journey while adhering to regulatory requirements. Ideal candidates bring experience in consumer lending or related fields, strong analytical skills, and excellent communication.

Qualifications

• Experience in consumer lending, credit underwriting, banking, finance, or a related field.
• Strong written and verbal communication skills.
• Excellent attention to detail and a commitment to accuracy.
• Strong organizational and time management skills with the ability to manage competing priorities.
• The ability to work under pressure while meeting deadlines and performance targets.

Responsibilities

• Complete high-quality credit assessments for new and upgrading owners.
• Review sales contracts and supporting documentation for accuracy, completeness, and compliance.
• Analyze and evaluate credit applications using financial documentation, serviceability assessments, and customer history.
• Assess customer eligibility and verify income and expense information.
• Communicate with customers via phone, email, and SMS to obtain required documentation and clarify application details.
• Process applications and supporting information within required timeframes.
• Liaise with internal stakeholders to ensure efficient application processing and positive customer outcomes.
• Identify potential compliance concerns and elevate issues when required.
• Maintain accurate records and documentation within internal systems.
• Support quality assurance activities and continuous improvement initiatives.

Skills

Analytical thinking

Customer service

Written & verbal communication

Attention to detail

Organizational skills

Time management

Ability to work under pressure

Numerical skills

MS Office (Excel/Word/Outlook)

Team collaboration

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Global Support Services (Philippines), Inc. seeks a detail‑oriented Consumer Lending Officer to join our Credit & Collections team in Pampanga.

You will conduct quality credit assessments, review loan applications, verify documents, and help customers complete their ownership journey while adhering to regulatory requirements. Ideal candidates bring experience in consumer lending or related fields, strong analytical skills, and excellent communication.