USRN Training Specialist — Hybrid/WFH & Coaching

Gratitude Philippines; Cebu City; Hybrid; PHP 335,000 - 614,000; Full time

Job summary

Gratitude Philippines is hiring a USRN Training Specialist to design and deliver training for USRN and healthcare BPO processes. You will conduct sessions, support new hire development, and assess learning outcomes to ensure adherence to quality standards.

The role requires 1–2 years of training experience and an active USRN license, with strong communication and facilitation skills. The position offers a hybrid/temporary WFH work setup and shifting schedules.

Qualifications

• 1–2 years of BPO/CPO Utilization Management experience.
• 1 year of training or teaching experience.
• Academic/teaching background welcomed.
• Active USRN license (any U.S. state) required.
• Strong communication, presentation, and facilitation skills.

Responsibilities

• Conduct training programs for USRN and healthcare BPO processes.
• Deliver training sessions and support new hire development.
• Facilitate learning activities, assessments, and knowledge checks.
• Ensure trainees understand process guidelines, workflows, and quality standards.
• Monitor trainee performance and provide coaching and feedback.
• Coordinate with operations and stakeholders to address training requirements.

Skills

BPO Utilization Management

Training/Teaching

USRN License

Communication/Facilitation

Education

Academic/Teaching background

Job description

Gratitude Philippines is hiring a USRN Training Specialist to design and deliver training for USRN and healthcare BPO processes. You will conduct sessions, support new hire development, and assess learning outcomes to ensure adherence to quality standards.

The role requires 1–2 years of training experience and an active USRN license, with strong communication and facilitation skills. The position offers a hybrid/temporary WFH work setup and shifting schedules.