USRN Team Lead - Utilization Mgmt (Non-Voice) - Remote

Gratitude Philippines; Cebu City; Hybrid; PHP 609,000 - 730,000; Full time

Job summary

Gratitude Philippines is seeking an experienced USRN Team Leader (Non-Voice) with a strong background in BPO/CPO Utilization Management and people leadership.

The ideal candidate will have an active USRN license, relevant Utilization Management experience, and proven experience leading or supervising teams. This role offers a temporary WFH setup with location options including BGC Taguig, Cebu, Davao, or Clark.

Qualifications

• 2–3 years of BPO/CPO Utilization Management experience.
• 1 year of people-management or leadership experience.
• Active USRN license – any Mainland US state.
• Strong leadership, communication, and team-management skills.
• Willingness to work on a shifting schedule.
• Willingness to work under a temporary WFH setup.

Skills

Leadership

Communication

Team management

Shift work

WFM experience

Education

Active USRN license

Job description

Gratitude Philippines is seeking an experienced USRN Team Leader (Non-Voice) with a strong background in BPO/CPO Utilization Management and people leadership.

The ideal candidate will have an active USRN license, relevant Utilization Management experience, and proven experience leading or supervising teams. This role offers a temporary WFH setup with location options including BGC Taguig, Cebu, Davao, or Clark.