USRN Clinical Training Team Lead — Flexible Shifts

Gratitude Philippines; Pampanga; Remote; PHP 815,000 - 893,000; Full time

Job summary

Gratitude Philippines is hiring a licensed US Registered Nurse (USRN) to lead clinical learning for our El Paso healthcare account. The role combines clinical expertise, BPO/CPO training experience, and team leadership to ensure effective knowledge transfer and compliance.

The position supports a temporary WFH setup with flexible shifts, joining ASAP, and requires oversight of training programs, performance coaching, and collaboration with operations and client stakeholders to drive clinical

Qualifications

• Active USRN license from any US state.
• 1–2 years of experience as a BPO/CPO trainer or training lead.
• Minimum 2 years of recent clinical or hospital experience.
• Experience with Kirkpatrick Learning Effectiveness or similar training evaluation methodologies.
• Strong medical writing and clinical documentation skills.

Responsibilities

• Supervise and guide clinical trainers and training personnel.
• Lead delivery of clinical training programs and knowledge transfer sessions.
• Apply the Kirkpatrick Learning Effectiveness Model to assess training outcomes.
• Develop training strategies to improve employee knowledge, competency, and performance.
• Provide guidance on clinical case reviews, medical summaries, and clinical documentation.
• Ensure adherence to client-specific and evidence-based medical guidelines.
• Support clinical decision-making through professional knowledge and clinical expertise.
• Monitor training performance, identify learning gaps, and implement improvement plans.
• Work closely with operations, quality assurance, and client stakeholders.
• Manage team performance, coaching, and development initiatives.

Skills

USRN license

Training lead

Supervisory experience

Clinical experience

Kirkpatrick model

Medical writing

Clinical documentation

Evidence-based guidelines

Leadership

Teaching certifications

Education

Nursing degree (RN)

Job description

Gratitude Philippines is hiring a licensed US Registered Nurse (USRN) to lead clinical learning for our El Paso healthcare account. The role combines clinical expertise, BPO/CPO training experience, and team leadership to ensure effective knowledge transfer and compliance.

The position supports a temporary WFH setup with flexible shifts, joining ASAP, and requires oversight of training programs, performance coaching, and collaboration with operations and client stakeholders to drive clinical