User Research Manager

Hcreates Information Technology; Pasig; On-site; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Government mandated benefits after 3-6 months

Job summary

A leading furniture e-commerce company in the Philippines is seeking a User Expert to conduct research on furniture in European and American markets. Responsibilities include conducting user interviews, designing research methods, and collaborating with teams for product optimization. The ideal candidate has 3-5 years of experience in user research, fluency in Chinese and English, and is proficient in qualitative research tools. Competitive salary offered.

Qualifications

• 3-5 years of experience in user or market research, preferably in furniture/home goods.
• Proficient in qualitative research methods and tools.
• Basic quantitative analysis skills required.
• Excellent communication skills for working with diverse users.
• Fluency in Chinese and English necessary.
• Fluency in English and Chinese for interviews and reporting.

Responsibilities

• Conduct interviews with users in European and American markets.
• Design and execute qualitative and quantitative research methods.
• Collaborate with teams to translate insights into product recommendations.
• Analyze industry trends and competitors' strategies.
• Build and maintain a diverse user database.

Skills

User research

Market research

Product management

Qualitative research methods

Cross-cultural communication

Fluency in Chinese

Fluency in English

Tools

Nvivo

Dovetail

SPSS

Excel

Job description

Overview

We are a leading furniture e-commerce company dedicated to providing high-quality home furnishings and exceptional customer experiences. As we continue to grow, we’re looking for a professional user expert to join our team!

Responsibilities

1. Conduct in-depth interviews with users in the European and American markets to uncover core needs and pain points related to furniture products (e.g., functionality, design, materials, pricing).
2. Design and execute qualitative research (e.g., one-on-one interviews, focus groups) and quantitative surveys (questionnaire design, data analysis), identifying user behavior patterns and market trends.
3. Collaborate with product, design, and marketing teams to translate user insights into actionable product optimization recommendations and market strategies.
4. Track trends in the European and American furniture industry, analyze competitors’ product strategies, and produce regular market research reports.
5. Build and maintain a diverse and representative user database for the European and American markets, ensuring varied and representative research participants (e.g., different family structures, consumption levels, regional differences).

Qualifications

1. 3-5 years of experience in user research, market research, or product management, with familiarity with European and American market culture and consumer behavior; experience in the furniture/home goods industry is preferred.
2. Proficient in qualitative research methods (in-depth interviews, fieldwork, user journey mapping) and tools (e.g., Nvivo, Dovetail).
3. Basic quantitative analysis skills (questionnaire design, SPSS/Excel data processing).
4. Excellent cross-cultural communication skills to accurately capture latent needs of non-native speakers.
5. Fluency in both Chinese and English (required for conducting independent English interviews and report writing).

Details

Location: Philippines

Job Type: Full-time. 2 days rest on weekends

Salary: Competitive salary, will raise it for the government mandated insurance and benefits after 3-6 months