US Telco Trainer with Sign On Bonus!

Concentrix Philippines; Makati; On-site; PHP 550,000 - 780,000; Full time

Benefits offered by this job

AT&T business exposure

Leadership opportunities

Operational infrastructure stability

Transformation initiatives

Collaboration with leadership teams

Job summary

Concentrix Philippines is seeking a Senior Trainer to manage, plan, and execute training for new clients across all product phases. You will train Concentrix employees and clients, coordinate schedules, and support education services, sales, and quality control.

The role requires a Bachelor's degree and 4–6 years of relevant experience, with excellent communication and organizational skills. Travel may be required to support various accounts.

Qualifications

• Excellent written and verbal communication with internal and external associates.
• Ability to organize and prioritize projects in a fast-paced environment.
• Demonstrated initiative and focus on continuous improvement.
• Strong attention to detail and professionalism.
• Solid understanding of business operations and industry.

Responsibilities

• Brief training team on issues and backlog/live support schedules.
• Train internal and external customers on product aspects.
• Assist other departments with product overview and database setup.
• Coordinate trainer scheduling for conversions.
• Facilitate backlog/live support and provide class agendas.
• Track attendance and trainer evaluations; provide written feedback.
• Assist Educational Services with training material production and classroom delivery.
• Attend internal training to keep product knowledge up to date.

Skills

Communication skills

Project prioritization

Initiative and ownership

Attention to detail

Customer service orientation

Education

Bachelor's Degree in related field

4–6 years of relevant experience

Job description

About the role

The Sr Trainer is responsible for participating in the managing, planning, organizing, and conversion of new clients in all phases of the product, training of Concentrix employees and clients, and providing additional support to education's services, sales, client support, quality control and documentation.

Key responsibilities

• Brief the training team on issues and assignments, listen to needs and concerns of team members, resolve issues, and be responsible for the coordination of backlog/live support schedules to facilitate a smooth transition to the product
• Train and assist internal and external customers as needed on various aspects of the product
• Provide assistance to other departments with product overview, database setup and conversion mapping as needed
• Assist project coordinator with the scheduling of trainers for conversion
• Responsible for facilitating backlog/live support
• Provide agendas for each class to customer and trainers
• Track customer class attendance and trainer evaluations completed by the customer using the Concentrix spreadsheet programs and materials
• Provide written evaluations of trainers' performance and review with manager on a timely basis
• Assist Educational Services with production of training materials and perform classroom training, as needed
• Attend internal training classes in order to keep product knowledge up to date

About you

• Experience in handling travel and hospitality account is a plus
• Bachelor's Degree in related field from a four-year college or university with four to six years of relevant experience preferred
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Excellent attention to detail
• Strong customer service disposition and sense of professionalism
• Solid understanding of the organization's business operations and industry. Demonstrated business acumen
• Provide competent software support for clients, which requires rapid problem identification and resolution

Benefits

• Opportunity to support and grow a strategic AT&T business
• Exposure to broader leadership opportunities across the organization
• Stable organization with established operational infrastructure
• Opportunity to drive operational excellence and transformation initiatives
• Collaborative partnership with experienced operations and client leadership teams