USRN Team Lead

HRTX; Pasig; On-site; PHP 446,000 - 781,000; Full time

Job summary

HRTX in Pasig, Philippines, is seeking a Nurse Supervisor to oversee a team of USRNs in a high‑quality clinical support role. The position is onsite with a night shift and focuses on ensuring adherence to HIPAA, client SLAs, and standardized clinical processes in a busy BPO environment.

The successful candidate will lead utilization and case management tasks, monitor KPIs, coach staff, and drive quality improvements across clinical operations.

Qualifications

• Active USRN license required.
• 1 year of ER and/or ICU experience.
• Leadership or supervisory background in clinical or BPO setting.
• Willingness to work night shift.

Responsibilities

• Supervise and lead a team of USRNs delivering clinical processes.
• Monitor performance against KPIs and SLAs.
• Ensure HIPAA compliance and adherence to client policies.
• Review and audit clinical decisions for accuracy.

Skills

Leadership

Team management

Clinical knowledge

Quality assurance

Process improvement

Education

Active USRN license

Job description

This position is responsible for supervising a team of USRNs in delivering accurate and high-quality clinical support and services for healthcare clients. The role involves performance management, training, coaching, quality control, and ensuring adherence to compliance and SLA standards within a BPO setting.

Shift: Night Shift

Set-up: Onsite

Responsibilities

• - Supervise and lead a team of USRNs handling clinical processes such as utilization management, case management, prior authorizations, appeals, or claims review.
• - Monitor and manage team performance against KPIs and SLAs, including quality, productivity, and turnaround time.
• - Ensure compliance with HIPAA regulations, client policies, and clinical guidelines.
• - Review and audit clinical decisions to ensure accuracy and adherence to established protocols.

Requirements

• - Active USRN license from any state
• - At least one (1) year of experience in ER and/or ICU
• - With leadership/supervisory background gained either in a clinical or BPO setting.