US Insurance Claims Support Specialist

Consult Silicon Valley; Cebu City; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

13th month pay

SSS/PhilHealth/Pag-IBIG benefits

HMO coverage upon regularization

18 paid leaves

Career growth in claims-support

Job summary

CSV Now in Cebu, Philippines is hiring a Customer Support Representative for U.S. Insurance Claims. The role is onsite, full-time, and focuses on handling inquiries related to property and vehicle damage, explaining the claims process, and gathering information to move cases through the workflow.

You will work with cross-functional teams and maintaining organized case records, while providing clear updates to customers. Existing experience with U.S.

Qualifications

• Experience supporting a U.S. insurance company or U.S. insurance BPO account.

Responsibilities

• Handle customer inquiries related to vehicle, home, property, and other damage incidents involving delivery drivers.
• Communicate professionally and empathetically with customers reporting damage or accidents.
• Explain the general insurance and claims process in clear and simple language.
• Gather required information, photos, documents, incident details, and other supporting information.
• Determine the appropriate next step or escalation path based on the Client's established workflow.
• Coordinate with Customer Service, driver or DSP compliance teams, and other internal departments.
• Maintain complete and accurate case records, notes, and status updates.
• Follow up on open or longer-running cases and keep customers informed of progress.
• Help customers understand why insurance claims or investigations may take time.
• Recognize when multiple insurance companies may be involved and understand basic concepts such as subrogation.
• Escalate complex, sensitive, or unresolved cases to the appropriate internal team.
• Follow established claims-support procedures consistently and accurately.

Skills

Customer service

English communication

Job description

CSV Now in Cebu, Philippines is hiring a Customer Support Representative for U.S. Insurance Claims. The role is onsite, full-time, and focuses on handling inquiries related to property and vehicle damage, explaining the claims process, and gathering information to move cases through the workflow.

You will work with cross-functional teams and maintaining organized case records, while providing clear updates to customers. Existing experience with U.S.