US HR Generalist [Remote]

Business Support Outsourcing, Inc.; Metro Manila; Remote; PHP 420,000 - 600,000; Full time

Job summary

Business Support Outsourcing, Inc. (BSO) in the Philippines is seeking an HR Generalist to support the HR Manager with employee relations, investigations, workers' compensation, and compliance with U.S. employment practices.

The role will maintain confidential records, coordinate with external partners, and assist in HR initiatives while aligning with U.S. business hours. Fresh graduates in HR/Business are welcome to apply, and a graveyard shift is required.

Qualifications

• Minimum 2 years HR experience in employee relations, investigations, or HR operations.
• Experience handling employee relations matters and/or workplace investigations.
• Experience administering workers' compensation claims from start to finish.
• Strong written and verbal English communications skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).

Responsibilities

• Serve as first point of contact for employee relations inquiries and concerns.
• Investigate complaints, workplace concerns, policy violations, and misconduct.
• Assist with workers' compensation claims from reporting to closure.
• Maintain accurate employee records and HR documentation.
• Support onboarding, HR reporting, and compliance with policies.
• Collaborate with managers and external partners to improve processes.

Skills

English communication

MS Office

Attention to detail

Discretion

Documentation

Written communication

Team collaboration

HRIS/Payroll systems

Education

Bachelor's degree in HR/Business

HR certification

Tools

Paycom

HRIS systems

Job description

About the Company

Business Support Outsourcing, Inc. (BSO) is a Philippine-based company that provides remote accounting, administrative, customer support, and business support services to Pacific American Fish Company (PAFCO).

Pacific American Fish Company (PAFCO) is a leading U.S. importer, processor, cold storage provider, and distributor of premium seafood products. Headquartered in Vernon, California, PAFCO has been serving customers nationwide since 1977 through its integrated sourcing, processing, warehousing, and distribution network.

Job Overview

The HR Generalist supports the HR Manager in all aspects of employee relations, workplace investigations, workers' compensation administration, and HR compliance. The role serves a key point of contact for employees and managers in addressing workplace concerns, managing employee cases, and ensuring compliance with company policies and U.S. employment practices. The HR Generalist also assists in maintaining accurate employee records, coordinating with external partners and stakeholders, and supporting various HR initiatives and processes.

Key Responsibilities

Employee Relations

• Serves as a first point of contact for employee relations inquiries and concerns.

• Investigate employee complaints, workplace concerns, policy violations, and misconduct allegations.

• Conduct employee interviews and gather relevant documentation.

• Prepare investigation summaries, findings, and recommendations for management.

• Partner with managers to address employee performance and conduct issues.

• Draft and maintain disciplinary documentation, corrective action notices, and performance improvement plans.

• Assist with employee terminations and separation processes.

• Ensure consistent application of company policies and employment practices.

• Maintain confidential employee records and case files.

Workers' Compensation Administration

• Manage workers' compensation claims from initial injury reporting through claim closure.

• Coordinate with injured employees, managers, insurance carriers, claims adjusters, medical providers, and third-party administrators.

• Track claim status, medical restrictions, return-to-work plans, and case milestones.

• Ensure timely competition and submission of required claim documentation.

• Monitor claim costs and identify opportunities to reduce claim duration and expense.

• Maintain detailed records of workplace injuries and claims activity.

• Support return-to-work and reasonable accommodation processes.

• Assist with safety-related investigations and root cause analyses when workplace injuries occur.

HR Operations & Compliance

• Support HR compliance initiative related to federal, state, and local employment laws.

• Assist with onboarding, employee record management, and HR reporting as needed.

• Respond to employee question regarding policies, procedures, and workplace programs.

• Maintain HR systems, case logs, and documentation.

• Recommend process improvements to enhance employee experience and HR efficiency.

• Participate in HR projects and special initiatives as assigned.

Qualifications

• Minimum 2 years of Human Resources experience preferred, particularly in employee relations, workplace investigations, HR operations, or related areas.

• Experience handling employee relations matters and/or workplace investigations.

• Experience administering workers' compensation claims from beginning to end is preferred.

• Strong written and verbal English communications skills.

• Highly organized with strong attention to detail and documentation.

• Ability to handle sensitive and confidential information with discretion.

• Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and Teams.

Fresh graduates with a degree in Human Resources, Business Administration, Psychology, or a related field are welcome to apply. Relevant internship, practicum, or academic experience in HR, employee relations, or related functions will be considered.

Preferred

• 2–3 years of experience supporting U.S.-based companies or U.S. workforces.

• Experience working in a U.S.-based company, BPO, BSO, or shared services environment.

• Experience supporting multi-state U.S. workforces.

• Familiarity with U.S. employment laws and HR best practices.

• Experience using Paycom or other HRIS/payroll systems.

• Experience using HRIS, case management systems, or workers' compensation platforms.

• Bachelor's degree in Human Resources, Business Administration, Psychology or a related field.

• HR certification (PHR, SHRM-CP, CHRP, or equivalent) is a plus.

Work Environment / Additional Information

• This position is based in the Philippines and will provide dedicated business support to Pacific American Fish Company (PAFCO).

• The role follows a graveyard shift to align with U.S. business hours.

• The position will support U.S.-based operations, departments, and stakeholders.

• The successful candidate must be comfortable collaborating with cross-functional teams and working with data originating from multiple business systems.