US Disability Claims Associate | Insurance | BPO | Taguig

Sutherland; Philippines; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependents

Flexible scheduling

Performance incentives

World-class virtual support

Career development

Job summary

Sutherland in the Philippines is seeking a claims support agent to review and verify disability claims, input data into the claims system, and ensure compliance with policies and privacy laws. You will handle medical records and supporting documents and coordinate with claimants and HR as needed.

The role offers paid training, benefits, and career development, with flexible scheduling and incentives on selected programs, plus world-class virtual support.

Qualifications

• At least 1 year of experience handling voice customer service for disability claims.
• Strong English communication skills, both written and spoken.
• HS graduate with basic understanding of medical terminology and insurance policies.

Responsibilities

• Review and verify disability claims documentation and medical records for accuracy and policy compliance.
• Input claim information into the claims management system with attention to detail.
• Assess completeness of claim files against policy requirements.
• Protect sensitive personal information and comply with relevant laws and regulations.
• Provide administrative support to the claims department as needed.

Skills

Voice customer service

English communication

Disability claims knowledge

Education

High School Diploma

Job description

Your day-to-day:

• Review and verify the claims documentation, including medical records, claim forms, and supporting paperwork are aligned with the applicable and appropriate claim

• Input claim information accurately into the claims management system, ensuring all details are captured for proper claims processing

• Assess the completeness of the claim files against policy requirements

• Ensure compliance with all relevant laws, policies, and regulations concerning disability claims and sensitive personal information

• Provide administrative support with documents as required by the claims department

Key strengths for this role:

• At least 1 year experience handling voice customer service Disability Claims

• With good to excellent English communication skills

• At least HS Graduate (old or new curriculum)

• Handled claims inquiries from direct claimants, HR and alike

• Has good understanding on medical terminologies and insurance policies

The good stuff coming your way:

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

• Paid training

• Paid time off

• Vision, dental, and health benefits

• HMO + Dependent

• Flexible scheduling based on program needs

• Performance incentives on selected programs

• World-class virtual support

• Career development & advancement opportunities

Ensure your line stays open between 10 AM and 7 PM as our team may reach out.