Insurance Claims Team Lead — Disability & Analytics

Sutherland; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Onsite in Taguig

Job summary

Sutherland is seeking a Team Manager – Insurance to lead our insurance claims support program. The role ensures quality service delivery and operational excellence, with hands-on leadership of an inbound contact center and disability insurance processes.

You will establish client and team communications, analyze data to drive improvements, identify training needs, and collaborate with stakeholders on promotions and updates. Onsite work in Taguig is required.

Qualifications

• Bachelor's Degree in any field is preferred but not required.
• 3+ years of experience as a team manager is required.
• 3+ years of experience in Disability or Life Insurance is required.
• 3+ years of experience in Inbound Contact Center is required.
• Strong analytical skills to interpret data and drive improvements.
• Excellent leadership, time management, and communication skills.
• Proficiency in MS Office applications.
• Onsite work in Taguig.

Responsibilities

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of Disability and Life Insurance processes and related system tools used within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Skills

Team management

Disability insurance

Inbound contact center

Leadership

Analytical skills

Time management

Communication skills

MS Office

Onsite work

Education

Bachelor's Degree (any field) preferred

Job description

Sutherland is seeking a Team Manager – Insurance to lead our insurance claims support program. The role ensures quality service delivery and operational excellence, with hands-on leadership of an inbound contact center and disability insurance processes.

You will establish client and team communications, analyze data to drive improvements, identify training needs, and collaborate with stakeholders on promotions and updates. Onsite work in Taguig is required.