US Benefit Reconciliation Specialist

Private Advertiser; Makati; Remote; PHP 600,000 - 900,000; Full time

Job summary

Private Advertiser in Makati, Philippines seeks an experienced Benefit Reconciliation Manager to oversee day-to-day operations of the Benefits Reconciliation team, ensuring all admin and client-facing duties meet deadlines and regulatory requirements.

You will lead reporting, audits, and reconciliations across plans, coordinate with brokers and HRIS, advance efficiency, and maintain up-to-date knowledge of benefits regulations.

Qualifications

• Bachelor's degree is required.
• Minimum of three years’ work experience, preferably in an agency, brokerage, human resources, or benefits role.
• Proficient in Microsoft Word and PowerPoint applications.
• Advanced Excel skills.
• Significant experience with benefit administration and reconciliation processing.
• With experience in resolving employee level issues and providing client level customer service.
• CEBS or benefits related coursework a plus.
• Working knowledge of benefits related laws and regulations, preferred.
• Experience and understanding of integrated HRIS and payroll software such as PrismHR, SAP, etc. proposed.

Responsibilities

• Manage day-to-day operations of the Benefit Reconciliation team and processes.
• Oversee reconciliation and reporting including client benefit reports and audits.
• Ensure compliance with client and reporting requirements.
• Ensure required reporting and filings are conducted timely.
• Oversee daily benefit administration reconciliations/closeouts enrollment/terminations and ensure deadlines are being met.
• Develop, track and act on benefit administration metrics.
• Case escalated/action required email messages and phone calls from employees and clients to ensure accurate and timely responses.

Skills

Microsoft Word

Microsoft PowerPoint

Advanced Excel

Benefit administration

Reconciliation processing

Customer service

Client relationship management

Education

Bachelor's Degree

CEBS coursework

Tools

PrismHR

SAP

Job description

Position Summary

Manage the day-to-day operations of the Benefit Reconciliation team and processes. Ensure all

administrative and client facing duties related to benefits recon are completed appropriately and within

deadlines. Stay informed regarding applicable laws and regulations. Oversee the reconciliation and

compliance. Assist in the resolution of any escalated inquiries.

Duties and Responsibilities

• Manage escalated inquiries and issues regarding recon variances and resolve them.

• Oversee production of client benefit recon reports and audits.

• Ensure compliance with the client and reporting requirements.

• Ensure required reporting and filings are conducted timely.

• Oversee daily benefit administration reconciliations/closeouts enrollment/terminations and ensure deadlines are being met.

• Develop and improve the benefit processes to improve efficiency and prevent discrepancies.

• Coordinate with other departments to ensure accuracy and client satisfaction.

• Assist clients in preparing a compliant benefit strategy that meets employer, employee, and government regulations.

• Maintain knowledge of any related benefit offerings (in addition to Health & Welfare) in order to communicate possible opportunities to the client and make upsell referrals.

• Maintain knowledge of legislative updates and industry information.

• Manage administration of client’s offered flexible spending and other voluntary benefit plans.

• Manage the benefit plans in HRIS system to ensure plans are set up correctly, are up to date and labeled appropriately for internal use.

• Monitor and resolve benefit adjustments as needed.

• Oversee cohesion among broker, benefit administration team, and client.

• Oversee reconciliation of flexible spending, transit plans and COBRA.

• Oversee the annual analysis of client(s) benefit coverage.

• Oversee reconciliation of employee elections to amounts received from clients to payments made to carriers, tracking adjustments to provide accounting to record.

• Develop, track and act on benefit administration metrics.

• Case escalated/action required email messages and phone calls from employees and clients to ensure accurate and timely responses.

• Perform other duties as assigned.

Job Qualifications:

• Graduate of Bachelor's Degree is required.

• Minimum of three (3) years’ work experience, preferably in an agency, brokerage, human resources, or benefits role.

• Proficient in Microsoft Word and PowerPoint applications

• Advanced Excel skills.

• Significant experience with benefit administration and reconciliation processing

• With experience in resolving employee level issues and providing client level customer service.

• CEBS or benefits related coursework a plus.

• Working knowledge of benefits related laws and regulations, preferred.

• Experience and understanding of integrated HRIS and payroll software such as, PrismHR, SAP etc.,

• preferred.

Basic WFH Equipment Requirements:

• Stable internet connection, preferably at least 50mbps, and have backup internet connection.

• Headset and video camera for video calls/ online meetings

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other instructions and duties. This job description may be revised from time to time.