US AR Specialist — Night Shift (Onsite)

Peoplepartners BPO Inc.; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Night Differential Pay

HMO Day 1

13th Month Pay

Annual Leave

Company Equipment

Gift Voucher

Milestone Tokens

Work-Life Balance

Job summary

PeoplePartners is seeking a US Accounts Receivable Specialist to join our onsite team in Eastwood City, Quezon City, for the night shift. You will apply customer payments, investigate discrepancies, and follow up on overdue balances to ensure accurate, current account statuses.

You will handle payments in the ERP, resolve unapplied items, and communicate clearly with customers and internal teams. This role offers exposure to US-based clients and a collaborative, growth-oriented environment.

Qualifications

• At least 2 years of experience in Accounts Receivable or Collections.
• High school diploma or GED certificate.
• Experience handling customer payments, account balances, overdue invoices, credits, refunds, and customer account inquiries.
• Proficiency with Microsoft Office applications.
• Experience recording and applying customer payments in an ERP.
• Experience investigating unapplied and unidentified payments.
• Strong organization and prioritization skills.
• Strong verbal and written communication skills.
• Ability to take ownership and work independently.
• Ability to take initiative and make timely decisions.
• Ability to document processes and maintain appropriate controls.
• Ability to manage multiple customer accounts and priorities.
• Ability to work toward measurable Accounts Receivable performance standards.

Responsibilities

• Record and apply customer payments accurately in the ERP.
• Process customer credit card payments.
• Investigate unapplied and unidentified payments created through Lockbox integration.
• Research and correct open balances and payment issues.
• Resolve duplicate payments and overpayments.
• Process customer refunds.
• Send invoices and statements to customers.
• Follow up on past-due invoices and balances by email and phone.
• Handle inbound Accounts Receivable calls and emails from customers.
• Recommend appropriate accounts for external collections.
• Process customer account write-offs to bad debt.
• Maintain accurate process documentation and appropriate controls.
• Monitor AR performance against established customer response, payment application, DSO, past-due AR, and unapplied credit standards.
• Perform other Accounts Receivable responsibilities as required.

Skills

Accounts Receivable

Collections

Microsoft Office

ERP systems

Communication

Organization

Independent work

Education

High School Diploma

Tools

Lockbox Integration

Job description

PeoplePartners is seeking a US Accounts Receivable Specialist to join our onsite team in Eastwood City, Quezon City, for the night shift. You will apply customer payments, investigate discrepancies, and follow up on overdue balances to ensure accurate, current account statuses.

You will handle payments in the ERP, resolve unapplied items, and communicate clearly with customers and internal teams. This role offers exposure to US-based clients and a collaborative, growth-oriented environment.