Systems Officer (Unsecured Collections)

EastWest Bank; Mandaluyong; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Career development opportunities

Competitive salary package

Performance-based incentives

Job summary

EastWest Bank is looking for a Systems Officer to manage the Predictive Dialer System for consumer loans in Ortigas. The ideal candidate will have a business-related degree and 2-3 years experience in collections or BPO.

This hybrid role requires advanced Excel skills and knowledge of Dialer and Collections Systems. Join a team that values career development, competitive salaries, and offers performance-based incentives.

Help us enhance the EastWest experience through exceptional service and compliance.

Qualifications

• 2–3 years of collections or BPO experience.
• Understanding of consumer lending systems and credit lifecycle.
• Detail-oriented, adaptable, and able to work under pressure.

Responsibilities

• Implement and manage calling/queuing strategies aligned with collection objectives.
• Monitor the systems, provide feedback, and ensure effective deployment of agreed strategies.
• Act as the primary contact for Predictive Dialer Systems.

Skills

Basic programming knowledge

Advanced Excel proficiency

Experience in Dialer and Collections Systems

Analytical skills

Problem-solving skills

Communication skills

Education

Business-related degree, preferably with Computer Science

Tools

ASCCEND

T24

CACS

IC4

FinnOne

RMS

Aspect

Job description

About the Job

Location: Ortigas

Corporate Title: Junior Officer to Senior Assistant Manager

Work Arrangement: Hybrid

Our Consumer Lending team is looking for experienced professionals to join us in Ortigas with the role of Systems Officer (Unsecured Collections).

In this role you will correctly execute end-to-end administration of the Predictive Dialer System (PDS Aspect ALM and UIP) for all consumer loan products, including Cards, Personal Loans, Salary Loans, and Auto Loans. You will also act as a back‑up Systems Administrator for the Collection System (IC4 Indus) and Recovery Systems (RMS Finnone), ensuring continuity of operations.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Implements and manages calling/queuing strategies and system parameter updates aligned with collection objectives.
• Monitors the systems, provides feedback, and ensures effective deployment of agreed collections strategies.
• Acts as the primary point of contact for Predictive Dialer Systems, resolving issues and escalating system concerns as needed.
• Supports system-related projects, ensures report availability, and promptly addresses team requests.
• Promotes customer‑first practices by monitoring performance, gathering feedback, and aligning services with the clients' needs.
• Ensures compliance with internal policies, regulatory requirements, and audit/quality standards while addressing the clients' concerns.

What we're looking for

• Basic programming knowledge with a business‑related degree, preferably with Computer Science or programming units, plus 2–3 years of collections or BPO experience.
• Advanced Excel proficiency, including macro creation and automation.
• Experience in Dialer and Collections Systems, with understanding of consumer lending systems and credit lifecycle.
• Working knowledge of BSP regulations, internal policies, CCPL products, and core financial principles.
• Proficiency in MS Office and transaction systems (ASCCEND, T24, CACS, IC4, FinnOne, RMS, Aspect).
• Strong analytical, problem‑solving, and communication skills; detail‑oriented, adaptable, and able to work under pressure.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance‑based incentives and recognition programs to reward high‑performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth