Systems Officer

EastWest Bank; Mandaluyong; On-site; PHP 480,000 - 640,000; Full time

Job summary

EastWest Bank in Ortigas is seeking a Systems Officer (Unsecured Collections) to administer the Predictive Dialer System (PDS Aspect ALM and UIP) and back up the collection and recovery systems (IC4 Indus, RMS Finnone). The role is hybrid, focusing on end-to-end system administration and process improvement.

Ideal candidates have 2–3 years in collections/BPO, strong Excel with macros, and experience with Dialer/Collections Systems; familiarity with BSP rules and core financial systems is

Qualifications

• Business-related degree, preferably with CS or programming units.
• 2–3 years of collections or BPO experience.
• Advanced Excel with macros and automation.
• Experience with Dialer/Collections Systems.
• Understanding of BSP regulations and core financial principles.
• Proficient with MS Office and listed systems (ASCCEND, T24, CACS, IC4, FinnOne, RMS, Aspect).

Responsibilities

• Implements and manages calling/queuing strategies and system parameter updates aligned with collection objectives.
• Monitors the systems, provides feedback, and ensures effective deployment of agreed collections strategies.
• Acts as the primary point of contact for Predictive Dialer Systems, resolving issues and escalating system concerns as needed.
• Supports system-related projects, ensures report availability, and promptly addresses team requests.
• Promotes customer-first practices by monitoring performance, gathering feedback, and aligning services with the clients' needs.
• Ensures compliance with internal policies, regulatory requirements, and audit/quality standards while addressing the clients' concerns.

Skills

Advanced Excel

Analytical thinking

Communication skills

Detail-oriented

Adaptable

Working under pressure

Education

Business-related degree

Tools

ASCCEND

T24

CACS

IC4

FinnOne

RMS

Aspect

MS Office

Job description

About the Job

Location: Ortigas
Corporate Title: Junior Officer to Senior Assistant Manager
Work Arrangement: Hybrid

Our Consumer Lending team is looking for experienced professionals to join us in Ortigas with the role of Systems Officer (Unsecured Collections).

In this role you will correctly execute end-to-end administration of the Predictive Dialer System (PDS Aspect ALM and UIP) for all consumer loan products, including Cards, Personal Loans, Salary Loans, and Auto Loans. You will also act as a back-up Systems Administrator for the Collection System (IC4 Indus) and Recovery Systems (RMS Finnone), ensuring continuity of operations.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Implements and manages calling/queuing strategies and system parameter updates aligned with collection objectives.
• Monitors the systems, provides feedback, and ensures effective deployment of agreed collections strategies.
• Acts as the primary point of contact for Predictive Dialer Systems, resolving issues and escalating system concerns as needed.
• Supports system-related projects, ensures report availability, and promptly addresses team requests.
• Promotes customer-first practices by monitoring performance, gathering feedback, and aligning services with the clients' needs.
• Ensures compliance with internal policies, regulatory requirements, and audit/quality standards while addressing the clients' concerns.

What we're looking for

• Basic programming knowledge with a business-related degree, preferably with Computer Science or programming units, plus 2–3 years of collections or BPO experience.
• Advanced Excel proficiency, including macro creation and automation.
• Experience in Dialer and Collections Systems, with understanding of consumer lending systems and credit lifecycle.
• Working knowledge of BSP regulations, internal policies, CCPL products, and core financial principles.
• Proficiency in MS Office and transaction systems (ASCCEND, T24, CACS, IC4, FinnOne, RMS, Aspect).
• Strong analytical, problem-solving, and communication skills; detail-oriented, adaptable, and able to work under pressure.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth