Agency Manager/ Agency Coordinator

EastWest Bank; Metro Manila; On-site; PHP 502,200 - 837,000; Full time

Benefits offered by this job

Career development and training

Competitive salary package

Performance-based incentives

Job summary

A leading financial institution is seeking an Agency Manager or Agency Coordinator to oversee external collections. The successful candidate will ensure effective execution of collection strategies while fostering a customer-first culture. Qualifications include a Bachelor's degree and at least 3 years of collections experience, alongside strong negotiation and analytical skills. Join a team that values career development and offers a competitive salary package.

Qualifications

• At least 3 years of experience in collections.
• Solid knowledge of CCPL products and consumer lending systems.
• Ability to manage multiple priorities and coordinate with external partners.

Responsibilities

• Manage external collection agencies in executing collection strategies.
• Ensure strategies are implemented efficiently and in compliance with regulatory bodies.
• Foster a customer-first culture in all collection-related activities.
• Analyze flowrates and performance reports to recommend strategy enhancements.

Skills

Negotiation skills

Analytical skills

Attention to detail

Organizational skills

Education

Bachelor's degree

Job description

About the Job

Location: Ortigas
Corporate Title: Junior Officer to Senior Assistant Manager
Work Arrangement: On-site

Our Consumer Lending team is looking for driven and detail-oriented professionals to join us in Ortigas as an Agency Manager or AgencyCoordinator.

In this role, you will manage external collections agencies (ECAs), ensure the effective execution of collection strategies, analyze performance reports, and support operational compliance with regulatory requirements. You will also drive strategy enhancements, monitor portfolio coverage, and foster a customer‑centric culture within the collections environment.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Manage external collection agencies (ECAs) in executing collection strategies.
• Ensure strategies are implemented efficiently and in compliance with BSP and other regulatory bodies.
• Foster a customer first culture in all collection‑related activities.
• Analyze flowrates, productivity, and performance reports to recommend strategy enhancements.
• Ensure daily portfolio coverage targets are consistently achieved.
• Review and validate financial and non‑financial endorsements submitted by ECAs.
• Evaluate accounts and identify supplemental collection strategies (SMS, email, field, social media, etc.).
• Ensure ECAs have sufficient manpower and resources to support collection operations.
  

What we're looking for

• Holder for a Bachelor's degree
• At least 3 years of experience in collections.
• Strong negotiation, probing, and analytical skills.
• Solid knowledge of CCPL products and consumer lending systems.
• Strong attention to detail and ability to work with performance reports and data.
• Highly organized, with the ability to manage multiple priorities and coordinate with external partners.

What you can expect from joining our team

• Career development and training opportunities.
• Competitive salary package and benefits.
• Performance‑based incentives and recognition programs to reward high‑performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.