URGENT HIRING: Home Care Training Coordinator • Admin

OLIVIA Professional Solutions; Bacolod; Remote; PHP 609,000 - 730,000; Full time

Benefits offered by this job

Competitive compensation

Performance bonuses

Professional development

Job summary

OLIVIA Professional Solutions is seeking a Remote Home Care Training Coordinator to lead virtual training for VAs focused on scheduling operations, staffing caregivers, and client scheduling. You will create and update training materials, mentor cohorts, and ensure HIPAA/compliance alignment. Previous U.S.

home care scheduling experience is essential. You will work with WellSky and other platforms, delivering live bootcamps, tracking progress, and reporting to leadership.

Qualifications

• At least 1 year of hands-on experience as a Home Care Scheduler, Staffing Coordinator, Scheduling Manager, or Workforce Coordinator in the US home care industry.
• Experience creating SOPs, training materials, or instructional content.
• Experience training, mentoring, coaching, or onboarding team members.
• Strong organizational and documentation skills.
• Comfort facilitating virtual training sessions via Zoom or Google Meet.
• Tagalog and English bilingual communication skills.
• Experience working with remote teams or virtual assistants.
• Knowledge of HIPAA and home care compliance requirements.

Responsibilities

• Facilitate live virtual training across OLIVIA's core curricula and WellSky-focused universal scheduler certification.
• Coordinate role-specific tracks for schedulers, recruiters, and home care admin support VAs.
• Deliver one-on-one coaching for VAs who need extra support.
• Maintain and improve training assets and build new modules in response to client feedback.
• Track completion, assessment, and certification metrics across the workforce.
• Report weekly to Training & Development Manager and Director of Operations.

Skills

Home care scheduling

Training materials creation

Virtual training facilitation

Bilingual English/Tagalog

HIPAA knowledge

Remote teamwork

Tools

Zoom

Google Meet

WellSky

AxisCare

ClearCare

HHAeXchange

Job description

URGENT HIRING: HOME CARE TRAINING COORDINATOR

Turn your home care scheduling expertise into the standard our VAs learn from.
Every training session you run and every VA you coach turns a new hire into a confident, plug-and-play home care scheduler, ready to match caregivers, cover shifts, and keep care running from day one. Our virtual home care training program is our differentiation, and this role sits at the heart of it. You are not just teaching. You are turning real-world scheduling experience into the standard every VA is measured against.

Full-Time | Remote | Independent Contractor
PHP 60,000/month to start | US Dollar-Based Rate
Response Time: We review every application carefully and will update you on your status within 24-48 hours.

ABOUT OLIVIA

OLIVIA Professional Solutions trains and places highly qualified Filipino virtual assistants with US home care agencies. We serve home care agency clients across the country, supporting them with trained virtual schedulers, virtual caregiver recruiters, and virtual admin assistants. Our training programs are the foundation of our difference: we don't just place VAs, we develop them into best-in-class home care professionals. We believe in compassionate accountability, which means high standards delivered with empathy, consistency, and care.

ABOUT THE ROLE

This role is ideal for someone who has succeeded as a Home Care Scheduler, Staffing Coordinator, or Scheduling Manager and is passionate about helping others succeed. You will lead training programs for new and existing virtual assistants, with a primary focus on home care scheduling operations, caregiver staffing, client scheduling, and scheduling software platforms. Your real-world experience will bridge the gap between theory and execution.

WHAT YOU WILL DO

Facilitate live virtual training across OLIVIA's core curricula and the WellSky-focused universal scheduler certification, including onboarding bootcamps that get every new cohort ready before client placement. Coordinate role-specific tracks for schedulers, recruiters, and home care admin support VAs, and deliver one-on-one coaching for VAs who need extra support. Maintain and improve existing training assets (module decks, Taglish narration scripts, knowledge checks, and assessments) and build new modules in response to client feedback, platform updates, and industry shifts. Partner with the Service Experience Coordinator to translate recurring client issues into curriculum improvements. Keep all content current on HIPAA, home care compliance, and platform best practices. Identify VA skill gaps from client feedback, audits, and performance reviews, then design targeted remediation plans or curriculum updates. Maintain individual VA training records, certifications, and continuing education tracking, and celebrate the wins. Run a centralized, clearly versioned training library, and track completion, assessment, and certification metrics across the workforce. Report weekly to the Training & Development Manager and Director of Operations on training operations and program effectiveness, tied to VA performance and client retention.

PLATFORM EXPERIENCE (at least one major home care platform)

WellSky, AxisCare, ClearCare, or HHAeXchange.

WHAT WE ARE LOOKING FOR

• Required: At least 1 year of hands-on experience as a Home Care Scheduler, Staffing Coordinator, Scheduling Manager, or Workforce Coordinator in the US home care industry. This is a must. The role demands proven, real-world scheduling experience, not a few months of exposure, because these skills cannot be mastered in a short time.
• Strong candidates will also bring: Prior experience creating SOPs, training materials, or instructional content. Experience training, mentoring, coaching, or onboarding team members. Strong organizational and documentation skills. Comfort facilitating virtual training sessions via Zoom or Google Meet. Tagalog and English bilingual communication skills. Experience working with remote teams or virtual assistants. Knowledge of HIPAA and home care compliance requirements.

WHY OLIVIA

Shape the training engine of one of the fastest-growing home care VA staffing companies in the US. Enjoy a direct line to leadership and a real seat at the table for strategic decisions about VA development. Grow along career pathways into senior leadership, instructional design, or operations management. Earn competitive compensation, performance bonuses, and meaningful professional development. Join a team culture rooted in compassionate accountability, learning, and long-term growth.

MINIMUM SYSTEM REQUIREMENTS

Computer

Operating System: Windows 10 / Windows 11 or latest macOS.
CPU: Windows: Intel i5 (8th Gen+) or AMD Ryzen 5+; Apple/MacBook: Intel i5+ or Apple M1 chip or newer (M2, M3, etc.).
Memory: 8 GB+ (16 GB ideal for multitasking).
Storage: 256 GB SSD/HDD.

Internet, Primary Connection

Download and Upload: Minimum 85 Mbps each, verified via live speed test at the IT System Check.
Type: DSL or Fiber.
Ownership: home-owned/in-house DSL, Fiber, or Cable.
Recommended Plan: at least 150 Mbps advertised, since Philippine ISP plans often deliver below the advertised rate, so this margin reliably clears the 85 Mbps minimum.
Connection: Wired (Ethernet) recommended for the check; WiFi is acceptable if it meets the threshold at test time.

Internet, Backup Connection

Download and Upload: Minimum 50 Mbps each, verified via live speed test.
Recommended Plan: at least 100 Mbps advertised (e.g., LTE pocket WiFi or hotspot) to reliably clear the 50 Mbps minimum.
Acceptable Options: home WiFi from major providers (e.g., Smart, Globe), a strong 5G/LTE data hotspot (prepaid or postpaid) via a mobile phone, or an LTE antenna-type router.

Backup Power

Acceptable Sources: gas or diesel generator; high-powered inverter (at least 300 watts, laptops only); or a heavy-duty power bank (minimum 120,000 mAh, laptops only).
Duration: must power both computer and internet for 8 to 9 hours to cover a full shift during outages.

Peripherals and Workspace

Headset & Microphone: USB noise-cancelling set (e.g., Logitech H390 or equivalent).
Camera: 720p minimum, 1080p recommended for Zoom/Google Meet. A quiet, well-lit workspace with no heavy background noise.