URGENT HIRING: Healthcare Front Desk Associate

Tahche Outsourcing Services Inc; Cebu City; In loco; PHP 391.000 - 580.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health Insurance with dental coverage

13th-month pay

Paid Leaves

Government-mandated benefits

Descrizione del lavoro

Tahche Outsourcing Services Inc is recruiting for a Healthcare Front Desk Associate to support a US partner in New Jersey. You will assist patients with inquiries, set up appointments, and perform general back-office tasks, all in a busy office environment.

This full-time position runs on a US night shift with weekends off, offering a competitive base salary, 13th-month pay, health and dental coverage after regularization, paid leaves, and mandatory government benefits.

Competenze

• BPO experience in healthcare insurance is required.
• Familiarity with CPT/ICD/DX codes is a plus.
• HIPAA training/certification recommended.

Mansioni

• Receive incoming calls from customers and assist with needs.
• Set up appointments and confirm scheduling.
• Gather information and provide resolutions for inquiries.
• Update and maintain customer accounts.
• Escalate concerns beyond agent capability.
• Process orders and labeled faxes received electronically.
• Call patients to update them on upcoming procedures.

Conoscenze

BPO experience

Healthcare insurance

HIPAA awareness

Strumenti

Appointment scheduling

Descrizione del lavoro

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They

offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly

outpatient imaging centers.

As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up

appointments, and perform general tasks.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Receive incoming calls from customers and assist them with their needs
• Assist in setting appointments for patients and double-check appointment confirmation
• Gathers information related to customers’ concerns and provides appropriate resolution
• Open and maintain customer accounts by updating account information
• Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
• Process orders and label faxes received electronically
• Call patients to update them with their upcoming scheduled procedures including clinical preparations

QUALIFICATIONS:

• With BPO experience of at least 1 year in a healthcare insurance account
• Experience in radiology accounts/digital imaging centers is a plus
• Experienced with appointment scheduling and back office is a plus
• Must be familiar with CPT, ICD/ICD10, and DX codes
• Trained/certified in HIPAA

WHAT’S IN IT FOR YOU? (Be part of a Dynamic US Team!)

• Experience work-life balance while working the night shift with weekends off rest days
• Full-time permanent position
• Competitive base salary with allowance
• 13th-month pay
• Paid Leaves and Service Incentive Leaves
• Health insurance with dental coverage upon regularization with the opportunity for an additional 2 dependents
• We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.)
• Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.