Patient Scheduling Advocate in Cebu IT Park. Up to 29K!

Optum, a UnitedHealth Group Company; Cebu City; Presencial; PHP 279 000 - 446 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Reimbursement

Employee Assistance Program (EAP)

Annual Merit Increases

Employee Recognition

Training and Staff Development

Employee Referral Program

Volunteerism Opportunity

All Mandatory Statutory Benefits

Resumo da oferta

Optum in Cebu City is seeking a Patient Scheduling Advocate to assist patients with scheduling and managing appointments for physicians and medical imaging services within a healthcare BPO environment. This role serves as a primary contact for patient inquiries and concerns, ensuring accurate appointment coordination and excellent patient experience.

The position requires college graduation or undergraduate study in medical allied fields, at least 6 months of BPO voice experience, and

Qualificações

• College graduate or undergraduate of any medical allied course is required.
• Preferred allied fields include MedTech, RadTech, Physical & Occupational Therapy, Pharmacy, Nutrition & Dietetics, Optometry, Nursing & Midwifery, Caregiving, Emergency & Clinic Support, Wellness, BS Psychology or BS Biology.
• At least 6 months of BPO voice experience and strong English communication are required.
• Willing to work night shifts and onsite in Cebu.

Responsabilidades

• Schedule, reschedule, and cancel patient appointments for physicians and imaging procedures.
• Handle inbound and outbound patient calls with empathy and professionalism.
• Assist patients with inquiries, prep instructions, and follow-ups.
• Send messages to healthcare providers on behalf of patients.
• Verify patient demographics and document interactions clearly in systems.
• Ensure HIPAA compliance and adherence to company policies.
• Meet productivity, quality, and customer satisfaction metrics.

Conhecimentos

English communication

Customer service

Empathy

Night shift readiness

Multi-system navigation

Formação académica

College graduate or undergraduate of medical allied courses

Laboratory Science (MedTech)

Radiology (RadTech)

Nursing & Midwifery (support roles)

BS Psychology

BS Biology

Descrição da oferta de emprego

Job Description

The Patient Scheduling Advocate is responsible for assisting patients with scheduling and managing appointments for physicians and medical imaging services. This role serves as a primary point of contact for patient inquiries and concerns, ensuring accurate appointment coordination and excellent patient experience within a healthcare BPO environment.

Key Responsibilities

• Schedule, reschedule, and cancel patient appointments for physician visits and medical imaging procedures such as MRI, CT Scan, Mammogram, and other diagnostic services

• Handle inbound and outbound patient calls professionally and empathetically

• Assist patients with general inquiries, including appointment details, preparation instructions, and follow-ups

• Send messages to healthcare providers on behalf of patients as requested

• Verify patient demographics and appointment information accurately

• Document all interactions clearly in scheduling or healthcare systems

• Ensure compliance with HIPAA guidelines and company policies

• Meet defined productivity, quality, and customer satisfaction metrics

Qualifications

• College graduate or undergraduate of any medical allied course (required)

  • Laboratory Science (MedTech)

  • Radiology (RadTech)

  • Physical & Occupational Therapy

  • Pharmacy

  • Nutrition & Dietetics

  • Optometry

  • Nursing & Midwifery (support roles)

  • Caregiving / Health Aide (TESDA)

  • Emergency & Clinic Support

  • Wellness & Rehabilitation

  • BS Psychology

  • BS Biology

• At least 6 months of BPO Voice experience.

• Strong verbal communication skills in English

• Customer-focused mindset with the ability to handle sensitive patient concerns

• Basic computer skills and ability to navigate multiple systems

• Should be willing to work night shifts and onsite in Cebu

Preferred Skills

• Experience with US healthcare accounts

• Familiarity with healthcare scheduling or EHR systems

• Strong attention to detail and organizational skills

• Ability to work in shifting schedules, including holidays or weekends
  

WHAT WE OFFER:

• Market Competitive Pay Levels

• Retirement Plan

• Medical Plan (HMO) from Day 1 of employment

• Dental, Medical, and Optical Reimbursements

• Life and Disability Insurance

• Paid Time-Off Benefits

• Sick Leave Conversion

• Tuition Reimbursement

• Employee Assistance Program (EAP)

• Annual Performance Based Merit Increases

• Employee Recognition

• Training and Staff Development

• Employee Referral Program

• Employee Volunteerism Opportunity

• All Mandatory Statutory Benefits

Who we are:

• Optumis the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.

• UnitedHealth Groupis a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.

• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.

• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.

• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated toCaring. Connecting. Growing together.