Universal Trainer

Peak Outsourcing; Lapu-Lapu; On-site; PHP 300,000 - 540,000; Full time

Job summary

Peak Outsourcing is seeking a skilled Instructional Design professional to deliver comprehensive training development services for its clients. The role focuses on TNA, curriculum development, continuous QA process improvement, and post-training evaluations, ensuring employees acquire the necessary competencies and work values to meet strategic objectives.

Responsibilities include designing targeted learning solutions, conducting training audits, and facilitating product knowledge tests, while

Qualifications

• Experience in instructional design and training development.
• Ability to design, implement and evaluate training materials and programs.
• Strong analytical skills and data-driven decision making.
• Excellent written and spoken communication.

Responsibilities

• Conducts Training Needs Analysis using QA performance data and trends.
• Develops training plans and agendas; maintains training materials database.
• Instructs employee training and onboarding; reviews performance and learning.
• Creates and revises classroom handouts, manuals, and test materials; conducts knowledge tests.
• Coordinates with departments for process improvements and training support.
• Provides coaching and feedback; conducts refresher and skill-enhancement courses.
• Oversees audits and evaluation of training programs and sessions.

Skills

Communication skills

Data analysis

Instructional design

Coaching

QA knowledge

Multitasking

Public speaking

Job description

Provide a high level of training and development service to the company and its clients specifically oninstructional design (i.e. TNA, curriculum development, continuous TQA process improvement and posttraining evaluations), and on corporate and leadership development program facilitation; ensuringemployees are fully equipped with the necessary competencies and work values that will help them tohighly perform, thereby helping the company achieve its strategic objectives.

Role and Responsibilities

• Training Needs Analysis- Using the QA performance, trending data & other sources of data.
• Conducts assessment to measure retention and understanding.
• Utilizes solid analytical and decision-making skills to assess performance trends and the learning needs.
• Identifying training needs by evaluating strengths and weaknesses.
• Prepares training plans and agenda.
• Maintains a database of all training materials
• Instructs employee training and onboarding
• Review employee performance and learning
• Develops or oversees the production of classroom handouts, instructional materials, aids andmanuals. Test and review created materials.
• Prepares and facilitates product knowledge tests.
• Coordinates with other departments for process implementations/improvements.
• Provides support to other departments with training related needs.

• SBS (Side by side) with agents to evaluate performance
• Update courses
• Refresher courses
• Skill Enhancement courses
• Call or Chat Time as part of continuous application and exposure for training purposes
• Cover if there is surge of chats or calls
• Coaching and feedbacking
• Motion Study
• Mock calls or call simulations

INSTRUCTIONAL DESIGN

• Designs and develops Targeted Learning Solutions to close Identified Gaps; strengthening OrganizationalCapabilities and ensuring that the Organization meets or exceeds its Performance Targets and BusinessGoals.

TRAINING AUDITS / PROGRAM EVALUATION

• Oversees and audits the end-to-end execution and evaluation of all Account Specific Trainings,Continuous Learning Sessions, Individual/Group Coaching Sessions, etc.

Preferred Skills

• a) Excellent oral, written and interpersonal communication skill
• b) Experience persuading audience and front-line employees to support new initiatives
• c) Exceptional listening skills
• d) Problem-Solving skills
• e) Excellent ability toidentify andanalyze datafor trends
• f) Experience inproviding performance feedback
• h) Ability to multitask and performing constantly changing environment
• i) Experience managing and driving team calibration to QA requirements
• j) Strong organizational, planning, prioritization skills
• k) Capacity to present oneself professionally in public