Universal Banker (Pasay)

Security Bank Corporation; Philippines; On-site; PHP 350,000 - 520,000; Full time

Job summary

Security Bank Corporation is seeking a Universal Banker to manage in-house selling, cross-selling, and customer relationship building to meet sales targets. You will handle opening of CASA accounts, placements, renewals, and related cash transactions, ensuring compliance with bank guidelines.

You will identify customer needs through calls and branch appointments, review documents for accuracy, and support over-the-counter transactions as needed.

Qualifications

• 6–1 year of branch banking experience in tellering or new account transactions
• Fresh Graduates are welcome to apply!
• Must have good interpersonal skills, negotiation skills, and a strong customer service orientation
• Has an in-depth understanding of regulatory, quality control, and risk management framework
• Knowledgeable in Fookien or Mandarin Speaking

Responsibilities

• Identify customers' needs, maintain and nurture relationships through marketing calls, branch appointments, and discussions, cross-selling bank products
• Monitor targets and conversions, implement marketing and cross-sell efforts
• Assist walk-in customers with financial solutions and establish new banking relationships
• Ensure completeness and accuracy of account opening documents per policies
• Co-approver duties on Over-the-Counter transactions and sign-off on bank documents up to delegated limits

Skills

Interpersonal skills

Negotiation skills

Customer service orientation

Regulatory knowledge

Job description

About Security Bank

We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named byStatista and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Universal Banker, you are expected to handle the in-house selling, and cross-selling of bank products and services, and build customer relationships to support business goals and achieve sales targets. Processes opening of new CASA accounts, placements, roll-over /renewal, termination, and pay-out of matured placements including the processing of payments, deposits, withdrawals, encashment, and other financial transactions. Ensures timely and accurate servicing of transactions in compliance with established operations guidelines and service standards of the bank.

How you'll contribute

• Identifies customers' needs, maintains and nurtures customer relationships through marketing calls, branch appointments, and discussions, recommending and cross-selling bank products, services, and alternative channels to further increase and deepen clients' dealings with the bank.

• Monitors and reviews targets and actual performance of managed and new accounts handled, implementing marketing and cross-sell efforts in line with the client's profile and anticipated needs to achieve successful conversions and bookings in line with sales objectives.

• Assists walk-in customers by servicing and advising them on financial solutions that would best meet their needs and profile and successfully establish a new banking relationship with the client.

• Ensures completeness and accuracy of required account opening documents for all accounts opened by performing thorough review in accordance with the set policies and procedures of the bank

• Assumes the duties and responsibilities of a co-approver on Over-the-Counter transactions via the system and co-signs bank documents: Bank Certification, Managers Checks, Gift Checks, Demand Drafts, Money Transfer Application Forms, Telegraphic Forms, Certificate of Time Deposits, Special Savings Deposits, Confirmation of Purchase, and other internal bank documents requiring two officers up to the delegated limit in accordance with set policies and procedures.

What we’re looking for

• With at least 6 - 1 year of branch banking experience in tellering or new account transactions

  • Fresh Graduates are welcome to apply!

• Must have good interpersonal skills, negotiation skills, and a strong customer service orientation

• Has an in-depth understanding of the regulatory, quality control, and risk management framework

• Knowledgeable in Fookien or Mandarin Speaking