Universal Banker (Makati City)

Security Bank Corporation; Philippines; On-site; PHP 250,000 - 420,000; Full time

Job summary

Security Bank Corporation is seeking a Universal Banker to handle in-house selling and cross-selling of bank products while building lasting customer relationships. The role includes opening CASA accounts, placements, renewals, and processing various banking transactions with accuracy and compliance.

The ideal candidate has 1–3 years of branch banking experience, strong customer service orientation, and solid knowledge of regulatory and risk management frameworks.

Qualifications

• At least 1–3 years of branch banking experience in tellering or new account transactions.
• Strong interpersonal, negotiation, and customer service orientation.
• Solid understanding of regulatory, quality control, and risk management framework.

Responsibilities

• Handle in-house selling and cross-selling of bank products and services, building relationships to meet targets.
• Process opening of CASA accounts, placements, renewals, terminations, and payouts with accuracy.
• Assist walk-in customers with financial solutions and establish banking relationships.

Skills

Interpersonal skills

Negotiation

Customer service

Job description

The Role

As a Universal Banker, you are expected to handle the in-house selling, and cross-selling of bank products and services, and build customer relationships to support business goals and achieve sales targets. Processes opening of new CASA accounts, placements, roll-over /renewal, termination, and pay-out of matured placements including the processing of payments, deposits, withdrawals, encashment, and other financial transactions. Ensures timely and accurate servicing of transactions in compliance with established operations guidelines and service standards of the bank.

How you'll contribute

• Identifies customers' needs, maintains and nurtures customer relationships through marketing calls, branch appointments, and discussions, recommending and cross-selling bank products, services, and alternative channels to further increase and deepen clients' dealings with the bank.

• Monitors and reviews targets and actual performance of managed and new accounts handled, implementing marketing and cross-sell efforts in line with the client's profile and anticipated needs to achieve successful conversions and bookings in line with sales objectives.

• Assists walk-in customers by servicing and advising them on financial solutions that would best meet their needs and profile and successfully establish a new banking relationship with the client.

• Ensures completeness and accuracy of required account opening documents for all accounts opened by performing thorough review in accordance with the set policies and procedures of the bank

• Assumes the duties and responsibilities of a co-approver on Over-the-Counter transactions via the system and co-signs bank documents: Bank Certification, Managers Checks, Gift Checks, Demand Drafts, Money Transfer Application Forms, Telegraphic Forms, Certificate of Time Deposits, Special Savings Deposits, Confirmation of Purchase, and other internal bank documents requiring two officers up to the delegated limit in accordance with set policies and procedures.

What we’re looking for

• With at least 1 - 3 years of branch banking experience in tellering or new account transactions

• Must have good interpersonal skills, negotiation skills, and a strong customer service orientation

• Has an in-depth understanding of the regulatory, quality control, and risk management framework.

About Security Bank

Security Bank is one of the Philippines’ best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking.

We’re recognized as an Employer of Choice in Philippine banking by various award‑giving bodies for our values‑based culture, industry‑leading engagement and benefits, and commitment to work‑life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."