Unified Loyalty Platform Lead (FVT Service Owner)

Globe Telecom; Philippines; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

Globe Telecom is seeking a FVT Service Owner for the Unified Loyalty Platform (Comarch CLM). You will be the single accountable owner responsible for health, availability, cost, compliance and lifecycle in production, coordinating with the business and vendor.

You will own the service end to end, run operations, manage vendor relationships, govern releases, and optimize total cost of ownership while ensuring reliability, safety and sustainability.

Responsibilities

• Own the service end to end - define the service, its consumers and commitments; publish service levels and performance reporting; act as the named Globe escalation point for the business, consuming platforms and Comarch.
• Run operations and service health - own operational readiness (monitoring/alerting, runbooks, support model, on‑call); drive major incident response to restoration with clear business communication; close problems at root cause; manage capacity ahead of campaign peaks.
• Manage the Comarch vendor relationship - governance cadence, SLA scorecards, credits and remediation; manage the enhancement/change‑request pipeline and acceptance of delivered work; track vendor roadmap, version support windows and licensing.
• Steward the platform and its lifecycle - own the Globe‑side platform picture (GCP, Kubernetes, AlloyDB, networking, DR/RTO‑RPO) with IT Infrastructure; own the release calendar, change and integration governance in run, and the technical debt register through the ULP roadmap.
• Engage the business and own the commercials - front door for demand intake and campaign/promo readiness; publish service transparency; own total cost of ownership, run budget, license utilization and cost optimization.
• Own risk, knowledge and improvement - service risk register, security/privacy/audit obligations; service knowledge base and vendor knowledge transfer; maintain a prioritized continuous service improvement plan.

Job description

Globe Telecom is seeking a FVT Service Owner for the Unified Loyalty Platform (Comarch CLM). You will be the single accountable owner responsible for health, availability, cost, compliance and lifecycle in production, coordinating with the business and vendor.

You will own the service end to end, run operations, manage vendor relationships, govern releases, and optimize total cost of ownership while ensuring reliability, safety and sustainability.