UK Collections Specialist: Growth & Global Accounts

The Hird Corp.; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

International exposure

Job summary

The Hird Corp. is seeking experienced UK Collections Specialists in the Philippines, Quezon City area to support UK-based banking and finance accounts.

You will handle collections calls, negotiate payment plans, and pursue settlements while maintaining a professional, customer-focused approach. Ideal candidates have at least 1 year of UK collections experience, strong negotiation and verbal communication skills, and a solid understanding of debt recovery processes.

Qualifications

• Minimum of 1 year collections experience supporting UK clients in Banking/Finance/Credit Card/Vehicle Finance/Mortgage sectors.
• Strong negotiation and objection-handling skills.
• Excellent verbal communication with a professional and assertive approach.
• Good understanding of collections industry and debt recovery processes.

Responsibilities

• Conduct collection activities for UK-based customers through voice interactions.
• Negotiate payment arrangements and settlement options to recover outstanding balances.
• Assess customer situations and provide appropriate solutions while adhering to guidelines.
• Maintain accurate records of customer interactions and payment commitments.
• Meet productivity, quality, and collection performance targets.
• Ensure compliance with applicable policies and procedures.

Skills

Negotiation

Verbal communication

Debt collections

Education

High School Diploma or equivalent

Job description

The Hird Corp. is seeking experienced UK Collections Specialists in the Philippines, Quezon City area to support UK-based banking and finance accounts.

You will handle collections calls, negotiate payment plans, and pursue settlements while maintaining a professional, customer-focused approach. Ideal candidates have at least 1 year of UK collections experience, strong negotiation and verbal communication skills, and a solid understanding of debt recovery processes.