UK Collections Specialist

Wipro; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Wipro in Quezon City is seeking a Collections Specialist (UK Account) for onsite work at Eton Centris Cyberpod 1. The role focuses on handling UK-based customer accounts and negotiating payments with a customer‑centric approach.

You will engage with clients, maintain accurate case records, and respond to inquiries with professional English communication. The position requires at least 1 year of collections experience across UK/US/Australian LOBs, strong negotiation and communication skills, and

Qualifications

• Minimum 1 year of collections experience in UK/US/Australian Banking LOBs.
• Excellent spoken and written English.
• Strong negotiation and communication skills.
• Customer-focused and detail-oriented.
• Willing to work on weekends if needed.

Responsibilities

• Handle customer accounts with polite, assertive, and effective communication.
• Negotiate payments and provide solutions.
• Manage UK-based customer interactions with accuracy and empathy.
• Demonstrate business level English proficiency for UK interactions.
• Maintain detailed, organized, customer-centric case handling.

Skills

Communication

Negotiation

English Proficiency

Customer Service

MS Office

Data Entry

Education

High School Diploma

Tools

MS Office

Job description

Work Arrangement: Onsite - Eton Centris Cyberpod 1 Quezon City

Job description:

Collections Specialist (UK Account)

Work Arrangement: Onsite - Eton Centris Cyberpod 1 Quezon City

Shift Schedule: Mid-shift scheduling (ex. 4pm-1am, 5pm-2am)

Responsibilities:

• Handle customer accounts with polite, assertive, and effective communication
• Negotiate payments and provide solutions
• Manage UK-based customer interactions with accuracy and empathy
• Demonstrate business level English proficiency for effective UK customer interactions
• Maintain detailed, organized, and customer‑centric case handling

Qualifications:

• At least High School graduate (Old curriculum/SHS)
• Minimum 1 year of collections experience for the following:
  • UK Collections LOB experience for any domain
  • US Banking Collections LOB experience
  • Australian Banking Collections LOB experience
• Understanding on how to handle hardship accounts or vulnerable customers
• Strong negotiation and communication skills
• Excellent spoken & written English
• Customer‑focused and detail‑oriented
• Comfortable using computers, MS Office & online tools
• Willing to work on weekends if needed

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.