TSA 2 - Help Desk - Technical Support Representative - 22.01

Magellan Solutions; Mandaluyong; On-site; PHP 279,000 - 391,000; Full time

Job summary

Magellan Solutions in Metro Manila is seeking a Help Desk - Technical Support Representative to troubleshoot connectivity issues, assist with platform usage, and perform hardware checks.

The role requires at least 2 years in hardware/software tech, a technical or engineering background, experience with routers and access points, and willingness to work onsite in a high-volume environment.

Qualifications

• Technical or Engineering background required.
• Minimum of 2 years hardware or software technical experience.
• Experience with routers and access points preferred.

Responsibilities

• Provide full technical support for connectivity issues (Wi-Fi, Bluetooth, cables).
• Troubleshoot platform usage, perform password resets, and hardware checks.
• Handle multi-channel support (calls, chats, emails) and outbound follow-ups.

Skills

Technical background

Tools

Routers

Access Points

Job description

TSA 2 - Help Desk - Technical Support Representative - 22.01

Job Openings TSA 2 - Help Desk - Technical Support Representative - 22.01

About the job TSA 2 - Help Desk - Technical Support Representative - 22.01

BASIC FUNCTIONS:

• Full technical support role troubleshooting connectivity issues (Wi-Fi, Bluetooth, cable connection), usage and configurations on the platform, password resets, hardware troubleshooting, mobile app troubleshooting.
• Muti - channel Technical Support (call: IB & OB, chats, emails)
• Outbound for follow up

KEY RESULT AREAS:

• FCR
• CSAT - Customer Satisfaction

COMPETENCIES NEEDED:

• Speakers well, ability to build rapport.
• Articulate and highly comprehensible
• Must be willing to work in a high call volume environment
• High Customer Service Comms
• Empathic and Great Comms
• Spontaneous and conversant
• Willing to work onsite

QUALIFICATIONS:

• Technical or Engineering background is A MUST.
• Minimum of 2 years hardware and or software technical experience
• Preferably with technical experience related to supporting routers and access points.