Trust & Safety Operations Lead

Keywords Studios Plc; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

HMO & Life Insurance

Paid time off & CTO

Non-taxable allowances

Annual wellness subsidy

Job summary

Keywords Studios is seeking a Trust & Safety Team Lead to manage the Superheroes (moderators), oversee daily work, and report to the client. You will lead, motivate, coach, and schedule teams per client requirements.

You will supervise both active and passive duties, ensuring quality, wellbeing, and effective communication with the client on a weekly basis. This role is onsite in Asia Pacific, Philippines, Pasig.

Qualifications

• Strong observational skills, analytical and detail oriented.
• High ethical standards
• Moderation skills.
• Strong leadership skills.
• Strong problem solving skills.
• Strong interpersonal skills.
• Excellent organizational skills.

Responsibilities

• Direct the team to respond to customer requests promptly.
• Delegate tasks clearly and monitor project status.
• Mentor and coach staff including new Team Leads.
• Maintain schedules and work procedures to support quality.
• Collaborate with client and internal stakeholders to ensure project success.

Skills

Leadership

Team management

Moderation skills

Problem solving

Interpersonal skills

Organizational skills

Analytical thinking

Detail oriented

Proactivity

Decision making

Education

Bachelor's degree in relevant field

Tools

G Suite

Windows Office

Job description

Keywords Studios is seeking a Trust & Safety Team Lead to manage the Superheroes (moderators), oversee daily work, and report to the client. You will lead, motivate, coach, and schedule teams per client requirements.

You will supervise both active and passive duties, ensuring quality, wellbeing, and effective communication with the client on a weekly basis. This role is onsite in Asia Pacific, Philippines, Pasig.