Travel Help Desk Specialist - 24/7 Hybrid

Amadeus; Taguig; Hybrid; PHP 260,000 - 420,000; Full time

Job summary

Amadeus is seeking a Customer Support Associate (Travel) in Taguig to be the first point of contact for customers via phone, portal and email, resolving travel-related queries within SLA. A hybrid schedule (2-3 days onsite) is available.

The ideal candidate holds a Tourism degree, has call center experience in travel, and Amadeus GDS knowledge, with strong communication and teamwork skills to support a global customer base.

Qualifications

• Bachelor's degree in Tourism or equivalent work experience.
• Experience within a call center/help desk environment handling Travel account.
• Amadeus GDS experience and Helpdesk functionality essential.
• Experience working with Amadeus products and solutions.
• Ability to work in a rotating shift schedule, including nights, weekends and holidays.
• Amenable to work on a hybrid work setup (2-3x/week onsite) at BGC, Taguig.

Responsibilities

• Serve as Amadeus Customer Care Management customers’ first level of support via all incoming channels (phone, portal, email, etc.).
• Provide assistance to customers who require support on Amadeus Solutions within the prescribed SLA.
• Answer all calls within the specified SLA required.
• Handle all incoming functional queries from Amadeus customers, including Extended territories and ensure a superior customer service.
• Resolve queries within the SLA, following up with other departments or suppliers until completion.
• Log all queries in OneviewCX with sufficient detail.
• Attend high standard of training when necessary, including classroom and online training.
• Refer to the detailed list of solutions you will be responsible for.

Skills

Strong communication

Customer service

Team orientation

Flexibility

Education

Bachelor's degree in Tourism

Tools

Amadeus GDS

Helpdesk familiarity

Job description

Amadeus is seeking a Customer Support Associate (Travel) in Taguig to be the first point of contact for customers via phone, portal and email, resolving travel-related queries within SLA. A hybrid schedule (2-3 days onsite) is available.

The ideal candidate holds a Tourism degree, has call center experience in travel, and Amadeus GDS knowledge, with strong communication and teamwork skills to support a global customer base.