Travel Sales Support Specialist (US & Canada)

Discover the World - Global

Manila

On-site

PHP 300,000 - 420,000

Full time

2 days ago

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Job summary

Discover the World is seeking an experienced Sales Support professional to assist our US and Canada sales teams with the end-to-end sales support process, including inquiries, bookings, payments and customer support. The role requires travel industry experience, strong English communication, and proficiency with Salesforce, Amadeus, Sabre, and Microsoft Office.

Night shift availability is required, and the position is based in Manila, Philippines.

Qualifications

Bachelor's degree in Tourism, Hospitality, Business Administration, or a related field.
1–2 years of experience in travel industry, preferably in travel and airlines sales and support.
Strong understanding of travel operations, booking processes and customer service.
Provide sales and operational support to US and Canada.
Excellent verbal and written English communication skills.

Responsibilities

Handle inbound and outbound calls and emails from travel offices, agencies and business partners.
Assist with new agent registrations, bookings, commission-related concerns, cases and other travel-related inquiries.
Manage end-to-end travel process: booking creation, amendments, confirmation, payment and post-booking support.
Update and maintain booking and customer information in Salesforce.
Utilize Amadeus and Sabre for booking, ticketing and travel requirements.
Develop knowledge of Expedia products, services and partner support.
Coordinate with internal teams and travel partners to resolve issues.
Perform additional duties and special projects as assigned.