Travel & Retail CS Pro (Graveyard Shifts) - Bonuses

TORCH Solutions; Philippines; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

Performance bonuses

Attendance incentives

Career pathing programs

Ergonomic workstation

Job summary

TORCH Solutions in the Philippines is seeking a customer service professional to handle inbound/outbound inquiries across phone, chat, and email for travel and retail accounts. You will process bookings, refunds, and account changes while meeting SLA and KPI targets.

The role requires English proficiency, ability to follow service scripts, and readiness to work graveyard shifts with immediate start availability. On-site work environment provided.

Qualifications

• Proficient in written and spoken English.
• Familiar with customer service scripts and call flow.
• Senior high school graduate or higher.
• Willing to work graveyard shifts.
• Available to start immediately.

Responsibilities

• Handle inbound and outbound inquiries via phone, chat, and email for travel itineraries, retail orders, and account management.
• Process bookings, modifications, cancellations, and refunds within SLA.
• Resolve billing, loyalty program, and account-related issues with empathy and efficiency.
• Escalate complex cases to supervisors with clear audit trails and documentation.
• Meet daily KPIs for call volume, resolution rate, customer satisfaction, and adherence.
• Participate in training sessions and feedback loops to improve service delivery.

Skills

English proficiency

Customer service scripts

Graveyard shifts

Immediate start

Education

Senior high school graduate

Job description

TORCH Solutions in the Philippines is seeking a customer service professional to handle inbound/outbound inquiries across phone, chat, and email for travel and retail accounts. You will process bookings, refunds, and account changes while meeting SLA and KPI targets.

The role requires English proficiency, ability to follow service scripts, and readiness to work graveyard shifts with immediate start availability. On-site work environment provided.