Night-Shift Travel & Retail Customer Care Pro

TORCH Solutions; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Job summary

TORCH Solutions in the Philippines is seeking a customer service associate to handle inquiries via phone, chat, and email for travel and retail accounts. The role involves processing bookings, changes, and refunds while adhering to scripted responses to ensure consistency and SLA compliance.

The ideal candidate will have strong English skills, a Senior High School diploma, and the ability to work graveyard shifts to support round-the-clock operations.

Qualifications

• Requires English proficiency.
• Senior High School diploma required.
• Ability to work graveyard shifts.

Responsibilities

• Handle inquiries via phone, chat, and email for travel and retail accounts.
• Process bookings, changes, and refunds.
• Apply scripted responses to ensure consistency and compliance with SLAs.

Skills

English proficiency

Education

Senior High School diploma

Job description

TORCH Solutions in the Philippines is seeking a customer service associate to handle inquiries via phone, chat, and email for travel and retail accounts. The role involves processing bookings, changes, and refunds while adhering to scripted responses to ensure consistency and SLA compliance.

The ideal candidate will have strong English skills, a Senior High School diploma, and the ability to work graveyard shifts to support round-the-clock operations.