Travel Resolution Specialist — Multiskill (Night Shift)

Travel + Leisure Global Support Services (Philippines), Inc.; Mabalacat; On-site; PHP 335,000 - 469,000; Full time

Job summary

Travel + Leisure Co. in Clark, Philippines, is hiring a Customer Resolution Multi Skill Specialist to support members, affiliates, and partners. You will handle escalated calls and emails, provide guidance, and resolve issues with empathy, applying knowledge of RCI products and policies.

The role requires strong communication, problem solving, and the ability to work under pressure in a night-shift, on-site environment. Previous contact center experience is preferred.

Qualifications

• Minimum 2 years of college education completed.
• Excellent verbal and written communication skills.
• Strong customer service orientation and empathy.
• Good problem-solving and organizational skills.
• Ability to work under pressure and in a team.
• Working knowledge of RCI systems and related tools.
• Willingness to work Night Shift.
• Amenable to work on-site in Clark, Philippines.
• Customer service or contact center experience preferred.

Responsibilities

• Receive escalated calls and emails and handle outbound calls.
• Provide guidance and resolve issues for members, affiliates, and partners.
• Collaborate with other areas and departments to ensure consistent resolutions.
• Process transactions and address web-related issues while following policies.

Skills

Verbal & written comms

Customer empathy

Problem solving

Teamwork under pressure

Night shift

On-site Clark

Contact center exp

Education

2-year college

Tools

RCI systems

Job description

Travel + Leisure Co. in Clark, Philippines, is hiring a Customer Resolution Multi Skill Specialist to support members, affiliates, and partners. You will handle escalated calls and emails, provide guidance, and resolve issues with empathy, applying knowledge of RCI products and policies.

The role requires strong communication, problem solving, and the ability to work under pressure in a night-shift, on-site environment. Previous contact center experience is preferred.