Travel Resolution Specialist — Multi-Skill Expert

Travel + Leisure Co.; Mabalacat; On-site; PHP 350,000 - 500,000; Full time

Job summary

Travel + Leisure Co. seeks a Customer Resolution Multi Skill Specialist to support RCI members and partners via calls and emails, guiding resolutions and approvals.

You will leverage product knowledge to resolve issues across Weeks, Points, Clubs, ARN, and related programs, ensuring memorable travel experiences. The role emphasizes empathy, clear communication, and collaboration with other departments to maintain high service standards and repeat business.

Qualifications

• Strong customer focus and ability to communicate empathetically with members and customers.
• Knowledge of RCI products and programs (Weeks, Points, Clubs, ARN, Non-Member Travel Clubs, 7Across, Affiliates).
• Ability to interpret and administer policies, procedures, and terms for members and affiliates.

Responsibilities

• Handle escalated calls and emails from members, affiliates, and partners.
• Process transactions and address web-related inquiries.
• Provide scripting and guidance to internal teams and resort staff to ensure consistency.
• Act with supervisor capacity when resolving issues and exceptions.

Skills

Customer service

Empathy

Communication

Job description

Travel + Leisure Co. seeks a Customer Resolution Multi Skill Specialist to support RCI members and partners via calls and emails, guiding resolutions and approvals.

You will leverage product knowledge to resolve issues across Weeks, Points, Clubs, ARN, and related programs, ensuring memorable travel experiences. The role emphasizes empathy, clear communication, and collaboration with other departments to maintain high service standards and repeat business.