Customer Resolution Specialist, Multiskill & Escalations

Travel + Leisure Co.; Morong; On-site; PHP 391,000 - 614,000; Full time

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, delivering memorable travel experiences for millions of travelers worldwide.

The Customer Resolution Multi Skill Specialist handles escalated calls and emails, guides affiliates and members, and uses critical thinking to resolve issues and support a positive travel experience.

Join our global team—we value inclusion, collaboration, and delivering excellent service across RCI programs and partner networks.

Qualifications

• Experience in customer support or call center environment.
• Ability to handle escalated inquiries and work with multiple stakeholders.
• Excellent communication and empathy in interactions with members and partners.

Responsibilities

• Handle escalated calls and emails from members, affiliates, and partners.
• Place outbound calls as needed to resolve issues.
• Assist and escalate to supervisor when resolving complex cases.
• Provide guidance to internal teams and resort staff for consistent service.

Skills

Customer service

Escalation handling

Outbound calls

Job description

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, delivering memorable travel experiences for millions of travelers worldwide.

The Customer Resolution Multi Skill Specialist handles escalated calls and emails, guides affiliates and members, and uses critical thinking to resolve issues and support a positive travel experience.

Join our global team—we value inclusion, collaboration, and delivering excellent service across RCI programs and partner networks.