Multiskill Customer Resolution Specialist

Travel-Leisure-Co; Mabalacat; On-site; PHP 290,000 - 402,000; Full time

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, delivering exceptional experiences for millions of travelers worldwide.

The Customer Resolution Multi Skill Specialist handles escalated calls and emails, with outbound contact as needed, and can act in a supervisory capacity to resolve complex issues. In this role, you will apply critical thinking and brand knowledge to interpret policies and provide consistent guidance across affiliates and partners,

Qualifications

• The Specialist receives escalated calls and emails and may place outbound calls.
• Empowered to act in a supervisor capacity when resolving issues.
• Uses critical thinking and decision velocity to optimize outcomes for affiliates and members.
• Requires comprehensive knowledge of Travel + Leisure Co. products and programs, including RCI.

Responsibilities

• Process transactions and address web-related issues and product inquiries.
• Provide approved scripting and guidance to internal teams and resort staff.
• Assist with account resolution to ensure positive and memorable travel experiences.
• Collaborate with other areas to resolve issues for members, affiliates, and partners.

Job description

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, delivering exceptional experiences for millions of travelers worldwide.

The Customer Resolution Multi Skill Specialist handles escalated calls and emails, with outbound contact as needed, and can act in a supervisory capacity to resolve complex issues. In this role, you will apply critical thinking and brand knowledge to interpret policies and provide consistent guidance across affiliates and partners,